Gianna Petteruto
Coventry,RI
Summary
Dynamic professional with a proven track record at Bodhi Spa, excelling in customer service and problem resolution. Expert in managing guest experiences and maintaining a safe environment, while effectively scheduling appointments. Recognized for enhancing client satisfaction and fostering a positive workplace culture through strong team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Bodhi Spa
Newport, Rhode Island
04.2023 - Current
- Delivered warm, personalized greetings to clients to enhance initial experiences.
- Managed guest check-in and check-out procedures, ensuring accurate records and seamless transitions.
- Scheduled appointments using spa management software, reducing booking conflicts.
- Communicated spa services and policies clearly to guests, fostering understanding and comfort.
- Educated clients on spa etiquette and safety protocols to promote a safe environment.
- Maintained cleanliness of treatment rooms and communal spaces through regular cleaning and restocking.
- Sanitized high-touch surfaces and equipment in compliance with health standards.
- Processed cash and credit payments accurately, adhering to company policies.
Assistant Manager
Dollar General
Coventry, Rhode Island
02.2024 - 03.2025
- Supervised daily operations to achieve performance and quality standards.
- Maintained clean, safe store environment to enhance customer experience.
- Cultivated strong relationships with staff, promoting a positive workplace culture.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Resolved customer complaints promptly to boost satisfaction levels.
- Conducted regular inventory counts to verify stock levels and forecast needs.
- Managed inventory to minimize stockouts and reduce overhead costs.
- Streamlined vendor check-ins by maintaining detailed operational records.
Education
Associate Degree in Nursing - Nursing
Community College of Rhode Island
Warwick, RI09.2026
High School Diploma -
Coventry High School
Coventry, RI06.2024
Skills
- Patient care and health education
- Customer service and support
- Team collaboration and scheduling
- Safe environment maintenance
- Customer service
- Problem resolution
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
Timeline
Assistant Manager
Dollar General
02.2024 - 03.2025
Concierge
Bodhi Spa
04.2023 - Current
Associate Degree in Nursing - Nursing
Community College of Rhode Island
High School Diploma -
Coventry High School