Marsha Larocque
Newark
Summary
Dynamic professional with extensive experience as a Direct Support Professional at EDCSPIN Inc, excelling in group home care and life skills training. Proven ability to foster independence in clients while ensuring safety and well-being. Strong communicator and empathetic advocate, dedicated to enhancing quality of life through tailored support and effective relationship-building.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Concierge
Avis Budget Group
Newark
08.2025 - Current
- Concierge Support: Provided 24/7, on-demand support for inquiries and special requests via the Avis First app, ensuring customer satisfaction.
- Vehicle Delivery: Delivered vehicles directly to users' homes, offices, or hotels, streamlining the rental process in line with Avis First services.
- Curbside Meet-and-Greet: Delivered vehicles directly to passengers' homes or designated meeting areas, enhancing convenience by bypassing the rental counter.
- Personalized Setup: Pre-setting vehicle cabins to the customer's preferred temperature and assisting with Bluetooth or CarPlay connectivity.
- Simplified Returns: Meeting customers at the agreed location to accept key returns.
Amazon Delivery Driver
Cjfs llc
Newark
12.2024 - 06.2025
- Drive safely: Follow traffic laws and drive safely in different weather conditions.
- Navigate routes: Use GPS and a smartphone to find delivery locations.
- Completed deliveries within designated time frames, consistently meeting or exceeding performance expectations.
- Communicated with customers to confirm delivery details and address inquiries, ensuring high satisfaction.
- Loaded and unloaded packages using dolly to handle items weighing up to 50 lbs efficiently.
- Maintain the vehicle: Keep the van clean, fueled, and well-maintained.
- Adhere to procedures: Follow Amazon delivery standards and procedures.
Warehouse Mail Sorter
UPS
Secaucus
11.2024 - 12.2024
- Sorted mail received from conveyor belt into bags by postcode for efficient delivery.
- Loaded, unloaded, scanned, sorted, and stocked packages to maintain workflow.
- Utilized heavy machinery to enhance efficiency in operations.
- Performed various tasks in fast-paced environment while adhering to package handling protocols.
Talent Lead/Cashier/markdowns
Burlington Coat Factory
Newark
09.2024 - 10.2024
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Managed returns and exchanges to uphold company policies and enhance customer satisfaction
- Processed cash, credit, and debit card transactions accurately and efficiently
- Utilized point-of-sale (POS) system to process transactions quickly and accurately
- Collaborated with hiring managers to identify staffing needs and deliver tailored recruitment solutions
- Developed and implemented talent acquisition strategies to attract top-tier candidates for various positions
- Leveraged applicant tracking system (ATS) to optimize candidate management and maintain hiring compliance
- Conducted thorough interviews to assess candidates' skills, qualifications, cultural fit, and potential for growth within the organization
Delivery Driver (Seasonal)
Amazon
Kearny
05.2024 - 09.2024
- Delivered packages to customers on time and safely.
- Operated Amazon-branded vehicle safely, adhering to traffic laws across various weather conditions and routes.
- Loading and unloading packages, which can weigh up to 55 lbs, and carrying them to customers' doorsteps.
- Serviced delivery vehicle for cleanliness, fuel, and maintenance to ensure reliable delivery operations.
Production Associate
HelloFresh
Newark
02.2023 - 05.2024
- Followed assembly guidelines to ensure accurate production of food kit boxes on assembly line.
- Supported and followed directions from managers and supervisors to maintain optimal line performance.
- Reported defective materials and questionable conditions to Quality Assurance and Supervisor for prompt resolution.
- Utilized food scales and measuring spoons to prepare ingredients.
- Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
- Ensure all actions better the business of HelloFresh and do not break any company policies.
Licensed Insurance Producer
Progressive
Newark
02.2022 - 11.2022
- Prospected and generated new business through targeted lead generation and referrals
- Cross-sold additional Progressive products to existing customers, enhancing their coverage options
- Developed and maintained relationships with clients to foster trust and loyalty.
- Conducting needs based policy reviews and updating policies
- Conducting policy reviews & updating policies
- Delivered exceptional customer service by efficiently processing payments and reporting claims
- Generating quotes
Call Center Agent
Navient Health
Newark
02.2021 - 08.2021
- Answered all incoming and outgoing calls from my device via Twilio
- Utilized Twilio for effective management of incoming and outgoing calls.
- Provided assistance to customers via Zendesk chat platform, addressing inquiries and resolving support issues.
- Managed callbacks and escalated issues to appropriate departments for timely resolution.
- Schedule, Reschedule, cancel any appointments for patients.
- Sent voicemail reminders to patients to ensure they are informed about upcoming appointments.
- Documents call by creating detailed notes in the case management system.
- Adheres to call center metrics and guidelines within established procedures.
Call Center Representative
Conduent
Secaucus
08.2020 - 11.2020
- Processed customer inquiries efficiently to ensure prompt resolution.
- Followed call center metrics and guidelines to maintain compliance and service quality.
- Documented calls with detailed notes in case management system to maintain accurate records.
- Completed callbacks in a timely manner.
- Handled open enrollment inquiries from customers to provide accurate information.
Cashier/Sales Associate
Century 21
New York
10.2019 - 01.2020
- Execute operational and sales techniques while extending outstanding services to customers.
- Welcome and address customers in a professional manner.
- Provided courteous service to a high volume of customers during peak hours.
- Collaborated with sales team to enhance customer service experience.
- Inform customers about available products, ongoing sales, discounts and promotions.
- Assisted customers by offering relevant product recommendations to enhance their shopping experience.
- Perform cash or credit card transactions for customer purchases.
- Managed cash register operations and ensured accurate cash handling.
- Followed merchandising standards while executing product displays and restocking.
Opthalmic Assistant
Urban Eyes
Newark
03.2019 - 08.2019
- Conducted thorough vision and diagnostic tests to provide reliable results.
- Collected detailed medical histories from patients to inform treatment plans.
- Educated patients on necessary tests and procedures to ensure compliance.
- Assisted healthcare professionals during procedures to enhance patient care.
- Managed patient scheduling to optimize appointment availability and facility use.
- Verified patient insurance eligibility to ensure coverage for necessary services.
- Oversaw administrative tasks to ensure office efficiency
Cashier/Customer Service
Forrest solutions (United Nations Bookstore)
New York
01.2018 - 10.2018
- Handle guest checkouts at registers to provide prompt service.
- Delivered exceptional service to national and international customers, enhancing customer satisfaction.
- Conducted cash count at shift start to ensure register accuracy and accountability.
- Reconcile cash draws at end of day for accurate financial reporting.
- Complete daily bank deposits for store revenue management.
- Verified product authenticity for UN emblem items during transactions, ensuring compliance with brand standards.
- Provided daily store upkeep; cleanliness.
- Plan and set up Book signing Events.
- Answer questions and inquiries pertaining to the UN charter and books related.
Marketing Associate/Sales
Brannigans law and associates
West Orange
01.2017 - 01.2018
- Mailed letters of representation to prospective customers to initiate engagement.
- Prepared and organized envelopes for timely distribution of marketing materials.
- Assisted with various office tasks to support team operations.
Direct Support Professional (DSP)
EDCSPIN Inc
Brooklyn
12.2015 - 01.2017
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Supported individuals with physical disabilities in mobility assistance, including transferring, ambulation, and the use of assistive devices
- Provided emotional support to individuals, helping them navigate challenges and improve overall well-being
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Organized recreational activities and community outings to enhance client socialization and engagement
- Safely transport clients to and from recreational activities, errands, work, and personal appointments and comply with vehicle safety, maintenance, and cell phone use policies.
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Maintained accurate records of client progress and behaviors, documenting incidents and medical information to support tailored care
- Responded promptly to emergencies or crises following established protocols
Cashier
Barnes & Noble
Jamaica
01.2015 - 03.2015
- Processed guest transactions at checkout, ensuring accurate payments and customer satisfaction
- Responded to phone inquiries and counted register drawer daily to maintain accurate financial records
- Assisted students with inquiries about books and other bookstore-related questions to enhance their shopping experience
Store Assistant/Cashier
Manhattan Books
New York
08.2009 - 08.2014
- Greeted customers upon entry to identify specific needs and preferences.
- Provided an elevated customer experience to generate a loyal clientele
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Described the product to customers and accurately explained details and care of merchandise.
- Answered an average of over 20 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Routinely answered customer questions regarding merchandise and pricing.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction.
- Operated a POS system to itemize and complete an average of over 50 customer purchases.
- Communicated all store initiatives and promotions to customers to generate return business.
- Effectively communicated with and supported sales, marketing, and administrative teams daily.
- Coordinated with vendors on back-order status, future inventory planning, and special order requests.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Set up and explained new membership contracts.
- Supervised a team of 2 employees, providing guidance and support to ensure efficient store operations at the sister site.
- Created and led staff training programs to enhance product knowledge and elevate customer service standards.
- Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and sales.
- Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation.
- Conducted regular store audits to ensure compliance with company policies, procedures, and safety regulations.
- Ensured efficient communication by directing calls to relevant staff.
- Coordinated vendor schedules for timely merchandise delivery.
Customer Service Associate
Cookies Department Store
Brooklyn
07.2008 - 07.2009
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Greeted customers upon entry to understand needs and preferences, enhancing personal shopping experience.
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions.
- Described product features and care instructions to customers, aiding informed purchasing decisions.
- Maintained current knowledge of product features, pricing, and promotions to provide accurate and timely information to customers.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service.
Americorp Alum/Partner Child Mentor/Teachers' Aide
Jumpstart Organization(Americorp)
New York
08.2007 - 04.2008
- Promoted literacy skills through engaging play-based activities.
- Built trusting relationship with partnered child to support emotional and social development.
- Maintained comprehensive daily records of children's activities, behaviors, meals, and naps to track progress and inform parents.
- Managed classroom behavior and maintained a positive learning environment.
- Monitored student progress and provided feedback to lead teacher, parents, or guardians.
- Assisted in organizing field trips, extracurricular activities, and school events.
- Helped create visual aids and instructional materials to support classroom instruction.
- Worked closely with small groups of students on specific skills development projects.
Service BDC Representative
Popular Kia
Brooklyn
03.2007 - 06.2007
- Effectively managed a high volume of inbound and outbound customer calls.
- Handled high call volume while maintaining professionalism and customer satisfaction.
- Assisted customers in selecting the right products or services based on their needs and preferences.
- Acquired in-depth product knowledge to effectively convey features, benefits, and pricing to customers.
- Collaborated with sales team to schedule appointments and follow up on leads generated from marketing campaigns.
- Coordinated and scheduled meetings with team members and clients to enhance communication and collaboration.
- Performed Clerical duties such as Filing, Faxing, Scanning, and Printing documents and paperwork.
Specimen collector-Urine/Blood
Sherman Abrams Laboratory
Brooklyn
05.2025 - 06.2025
- Collected and labeled patient specimens for laboratory testing
- Managed specimens and lab samples with safety and efficiency to ensure integrity for testing
- Executed standard operating procedures (SOPs) for safe handling and disposal of hazardous materials
- Completed daily pick-up schedule efficiently
- Deliver all daily picks to your branch at the end of your shift
- Operated handheld electronic device to streamline daily pickup management
- Assessed traffic patterns and weather conditions for route planning
Education
Social Sciences - social science
Essex County College
Newark, NJ04-2026
High school diploma -
Acorn Community High School
Brooklyn, NY06-2007
Skills
- Group home care
- Adult education
- Customer support
- Classroom oversight
- Customer inquiries
- Supervisory experience
- Appointment scheduling
- Computer operation
- Family support services
- Safety compliance
- Phone etiquette
- Disability support
- Team leadership
- First aid certification
- Patient observation
- Home care
- Detail-oriented
- Child and adult care
- Versatile communication
- Data analysis
- Skill development
- Life skills training
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer.
Timeline
Concierge
Avis Budget Group
08.2025 - Current
Specimen collector-Urine/Blood
Sherman Abrams Laboratory
05.2025 - 06.2025
Amazon Delivery Driver
Cjfs llc
12.2024 - 06.2025
Warehouse Mail Sorter
UPS
11.2024 - 12.2024
Talent Lead/Cashier/markdowns
Burlington Coat Factory
09.2024 - 10.2024
Delivery Driver (Seasonal)
Amazon
05.2024 - 09.2024
Production Associate
HelloFresh
02.2023 - 05.2024
Licensed Insurance Producer
Progressive
02.2022 - 11.2022
Call Center Agent
Navient Health
02.2021 - 08.2021
Call Center Representative
Conduent
08.2020 - 11.2020
Cashier/Sales Associate
Century 21
10.2019 - 01.2020
Opthalmic Assistant
Urban Eyes
03.2019 - 08.2019
Cashier/Customer Service
Forrest solutions (United Nations Bookstore)
01.2018 - 10.2018
Marketing Associate/Sales
Brannigans law and associates
01.2017 - 01.2018
Direct Support Professional (DSP)
EDCSPIN Inc
12.2015 - 01.2017
Cashier
Barnes & Noble
01.2015 - 03.2015
Store Assistant/Cashier
Manhattan Books
08.2009 - 08.2014
Customer Service Associate
Cookies Department Store
07.2008 - 07.2009
Americorp Alum/Partner Child Mentor/Teachers' Aide
Jumpstart Organization(Americorp)
08.2007 - 04.2008
Service BDC Representative
Popular Kia
03.2007 - 06.2007
Social Sciences - social science
Essex County College
High school diploma -
Acorn Community High School