Gianna Price
Capitol Heights,MD
Overview
4
4
years of professional experience
Work History
Retail Assistant Manager
FedEx Office
09.2023 - Current
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Assisted with hiring interviews, educating and motivating retail team to maintain optimal staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw 8 employees' performances, corrected problems, and increased efficiency to maintain productivity targets.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
Store Lead Consultant
FedEx Office
01.2023 - 09.2023
- Performed thorough quality checks on all completed print jobs, identifying any errors and rectifying them before final delivery to clients.
- Provided exceptional customer service by addressing client concerns promptly, offering solutions that met their needs while maintaining profitability goals.
- Maintained clean and organized work environment to promote efficiency, safety, and overall effectiveness of print operations.
- Improved customer satisfaction by ensuring timely delivery of high-quality printed materials.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Assisted in training new employees, ensuring new hires were knowledgeable about company policies and procedures.
Store Consultant
FedEx Office
04.2022 - 01.2023
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Utilized POS system to handle customer cash and credit card transactions.
- Executed finishes for print jobs such as binding, mounting posters, stapling book, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Amazon
09.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Protected people and equipment from hazardous materials by using correct procedures.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Concierge (Temporary)
HireOne
02.2021 - 08.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Education
High School Diploma -
E.L Haynes PCS
Washington, DC06.2018
Skills
- Store Operations
- Customer Engagement
- Retail Operations
- Staff Training and Development
- Employee Scheduling
- Teamwork and Collaboration
- Team Leadership
- Performance Tracking and Evaluation
Timeline
Retail Assistant Manager
FedEx Office
09.2023 - Current
Store Lead Consultant
FedEx Office
01.2023 - 09.2023
Store Consultant
FedEx Office
04.2022 - 01.2023
Delivery Driver
Amazon
09.2021 - 03.2022
Concierge (Temporary)
HireOne
02.2021 - 08.2021
High School Diploma -
E.L Haynes PCS