Gianna Quintero
College Park,MD
Summary
A results-driven sales associate with a strong track record of delivering exceptional customer service and completing sales goals. Skilled in building customer relationships, identifying needs, and making product recommendations. A proven ability to work in fast-paced retail environments while maintaining a positive and professional attitude.
Overview
5
5
years of professional experience
Work History
Waitress
3124 Coorporation
Washington, District of Columbia
10.2023 - 03.2026
- Delivered exceptional customer service, enhancing dining experience in fast-paced environment.
- Took accurate food and drink orders from patrons.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere for patrons.
- Processed payments accurately at register, ensuring smooth transactions for guests.
- Helped keep dining area clean and organized during busy service hours.
Front Desk Receptionist
Montgomery County Recreation
Silver Spring, Maryland
02.2024 - 10.2024
- Directed incoming calls to appropriate staff members, ensuring timely responses to inquiries.
- Processed registration forms for recreational programs and events accurately.
- Managed facility access, ensuring safety protocols were followed by all guests.
- Developed and distributed informational materials on programs and services, enhancing visitor understanding and engagement.
- Greeted visitors and assisted with inquiries at Montgomery County Recreation.
Law Firm Secretary (In person and Telework)
Edward Delli Paoli, ESQ.
Staten Island, New York
06.2021 - 01.2024
- Coordinated scheduling for legal consultations and managed office communications to streamline client interactions.
- Prepared legal documents and organized filing systems to enhance case management efficiency.
- Supported attorneys by assisting in client intake processes and providing necessary administrative assistance.
- Maintained confidentiality of sensitive information while handling client records.
- Supported billing processes by tracking expenses and managing invoices efficiently.
Sales Associate
Urban Outfitters, Inc.
Tysons Corner, Virginia
09.2022 - 05.2023
- Guided customers in product selection and addressed inquiries on sales floor to enhance shopping experience.
- Resolved customer complaints and issues promptly to improve overall satisfaction and loyalty.
- Processed customer transactions efficiently at the point of sale system.
- Trained new associates on store policies, procedures, and customer service standards.
- Organized and replenished store displays to ensure optimal merchandising and product availability.
Education
High School Diploma -
New Dorp High School
Staten Island, NY06-2021
Some College (No Degree) - Psychology
Marymount University
Arlington, VASkills
- Customer service
- Order accuracy
- Payment processing
- Cash handling
- Sales expertise
- Time management
- Team collaboration
- Organizational skills
- Communication skills
Volunteer Experiences
New Dorp High School Best Buddies Program (August 2017 - May 2021)
- Created therapeutic activities to promote patient and sibling development, enhancing outlets for peer interaction, coping, and positive interactions.
- Helped peers gain more confidence while navigating their high-school years.
- Hosted events throughout the program to help students in the program feel comfortable with all their classmates.
- Created bonds with many different peers with disabilities throughout the program that laster throughout my entire high-school years.
Shirlee Solomon Great Kills School (October 2020 - May 2021)
- Facilitated classroom discussion to promote creative thinking about subject matter.
- Observed student performance and analyzed individual records to assess progress.
- Assisted with ongoing evaluation procedures needed to asses development levels of children .
St. Clare's Preschool (September 2018 - May 2019)
- Supervise and monitor the safety of children
- Prepare and organize mealtimes and snacks for children
- Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.
References
- Available upon request
Timeline
Front Desk Receptionist
Montgomery County Recreation
02.2024 - 10.2024
Waitress
3124 Coorporation
10.2023 - 03.2026
Sales Associate
Urban Outfitters, Inc.
09.2022 - 05.2023
Law Firm Secretary (In person and Telework)
Edward Delli Paoli, ESQ.
06.2021 - 01.2024
High School Diploma -
New Dorp High School
Some College (No Degree) - Psychology
Marymount University