Gianna Russo
Old Bridge
Summary
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar. Proven track record in cash handling and inventory management, complemented by exceptional customer service skills. Adept at training staff and enhancing guest experiences, fostering a welcoming environment that boosts referrals and repeat business.
Overview
9
9
years of professional experience
Work History
Bartender/Restaurant Server
Pine Tavern
02.2023 - 03.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Server
Tio Juan's Margaritas
07.2022 - 02.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Restaurant Server
Kona Grill
08.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Insides Sale Representative
Lawn Doctor
03.2019 - 03.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
Hostess/Restaurant Server
Hailey's Harp & Pub
03.2017 - 10.2018
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Hostess/Cocktail Server
Chris Michael's Steakhouse & Lounge
09.2016 - 02.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Sayreville War Memorial High School
Sayreville, NJ06-2015
Skills
- Cash handling
- Mixology techniques
- POS system operation
- Inventory management
- Food service
- Customer service
- Menu knowledge
- Time management
- Employee training
- Customer relationship management
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Cleanliness and hygiene
Timeline
Bartender/Restaurant Server
Pine Tavern
02.2023 - 03.2025
Restaurant Server
Tio Juan's Margaritas
07.2022 - 02.2023
Bartender/Restaurant Server
Kona Grill
08.2021 - 03.2022
Insides Sale Representative
Lawn Doctor
03.2019 - 03.2021
Hostess/Restaurant Server
Hailey's Harp & Pub
03.2017 - 10.2018
Hostess/Cocktail Server
Chris Michael's Steakhouse & Lounge
09.2016 - 02.2017
High School Diploma -
Sayreville War Memorial High School
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