Gianna Santos
Sunbury,OH
Summary
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Banquet Server
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
11.2022 - 03.2023
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
Swim Instructor
Aqua Tots
05.2021 - 09.2021
- Prepared equipment before each class class and stored items promptly after classes.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
High School Diploma -
Big Walnut High School
Sunbury, OH05-2025
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Multi-tasking strength
- Exceptional customer service
- Friendly and outgoing
- Cleaning techniques
Timeline
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 03.2024
Banquet Server
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
11.2022 - 03.2023
Swim Instructor
Aqua Tots
05.2021 - 09.2021
High School Diploma -
Big Walnut High School
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