Gianna Santos
Mesa,US
Summary
Team Associate with 3 years of diverse experience in customer service, retail, and personal business management. Demonstrates strong skills in scheduling, sanitation, and social media marketing, with a proven track record of building loyal client relationships and enhancing service efficiency. Committed to fostering a supportive and welcoming environment, leveraging expertise in nail art and POS systems to deliver exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Hostess
Gen Korean BBQ
Mesa, Az
11.2024 - Current
- Welcomed guests and managed seating arrangements efficiently.
- Communicated wait times and ensured guest satisfaction regularly.
- Assisted servers by coordinating table assignments during peak hours.
- Maintained cleanliness and organization of the dining area constantly.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Owner / Nail Technician
aznails.gigi
Mesa, US
01.2023 - Current
- Manage appointments, payments, and client communication, ensuring seamless service delivery.
- Design custom nail art and perform manicures, maintaining a clean, welcoming environment.
- Utilize Instagram marketing and client referrals to boost service visibility and attract new clients.
- Adhere to strict hygiene and safety protocols, ensuring a safe experience for all clients.
- Build a loyal client base of over 50, enhancing brand reputation through exceptional service.
Front of House Crew Member
McDonald's
Mesa, US
10.2024 - 02.2025
- Handled customer orders efficiently during peak times, enhancing service speed and satisfaction.
- Maintained cleanliness and stocked stations, ensuring a welcoming dining environment.
- Coordinated with team members for seamless operations, improving workflow efficiency.
- Provided friendly service, consistently meeting corporate standards and customer expectations.
Cashier / Store Associate
Goodwill
Mesa, US
02.2022 - 05.2023
- Assisted diverse customers with purchases, returns, inquiries, enhancing satisfaction levels.
- Handled cash/card transactions accurately using POS, ensuring financial integrity.
- Organized merchandise, maintained cleanliness, improving shopping experience.
- Provided excellent service, fostering a welcoming environment for all shoppers.
Education
High School Diploma -
GradSolutions
Mesa, AZSkills
- Customer Service
- Cash Handling
- Nail Art
- Manicure
- Social Media Marketing
- Time Management
- Scheduling
- Sanitation
- Team Collaboration
- Staff collaboration
- Appointment scheduling
- Positive attitude
Additional Information
Built and managed a successful nail business with over 50 active clients, Maintained professional client communications and bookings, Implemented effective Instagram marketing strategies, Established strict hygiene and safety protocols, Experienced
Languages
English
Full Professional
Spanish
Limited
Timeline
Hostess
Gen Korean BBQ
11.2024 - Current
Front of House Crew Member
McDonald's
10.2024 - 02.2025
Owner / Nail Technician
aznails.gigi
01.2023 - Current
Cashier / Store Associate
Goodwill
02.2022 - 05.2023
High School Diploma -
GradSolutions