Gianna Santos
Mesa,US
Summary
Team Associate with 3 years of diverse experience in customer service, retail, and personal business management. Demonstrates strong skills in scheduling, sanitation, and social media marketing, with a proven track record of building loyal client relationships and enhancing service efficiency. Committed to fostering a supportive and welcoming environment, leveraging expertise in nail art and POS systems to deliver exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Hostess
Gen Korean BBQ
Mesa, AZ
11.2024 - Current
- Welcomed guests and managed seating arrangements efficiently.
- Communicated wait times and ensured guest satisfaction regularly.
- Assisted servers by coordinating table assignments during peak hours.
- Maintained cleanliness and organization of the dining area constantly.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Owner / Nail Technician
aznails.gigi
Mesa, US
01.2023 - Current
- Manage appointments, payments, and client communication, ensuring seamless service delivery.
- Design custom nail art and perform manicures, maintaining a clean, welcoming environment.
- Utilize Instagram marketing and client referrals to boost service visibility and attract new clients.
- Adhere to strict hygiene and safety protocols, ensuring a safe experience for all clients.
- Build a loyal client base of over 50, enhancing brand reputation through exceptional service.
Front of House Crew Member
McDonald's
Mesa, US
10.2024 - 02.2025
- Handled customer orders efficiently during peak times, enhancing service speed and satisfaction.
- Maintained cleanliness and stocked stations, ensuring a welcoming dining environment.
- Coordinated with team members for seamless operations, improving workflow efficiency.
- Provided friendly service, consistently meeting corporate standards and customer expectations.
Cashier / Store Associate
Goodwill
Mesa, US
02.2022 - 05.2023
- Assisted diverse customers with purchases, returns, inquiries, enhancing satisfaction levels.
- Handled cash/card transactions accurately using POS, ensuring financial integrity.
- Organized merchandise, maintained cleanliness, improving shopping experience.
- Provided excellent service, fostering a welcoming environment for all shoppers.
Education
High School Diploma -
GradSolutions
Mesa, AZ01-2025
Skills
- Customer Service
- Cash Handling
- Nail Art
- Manicure
- Social Media Marketing
- Time Management
- Scheduling
- Sanitation
- Team Collaboration
- Staff collaboration
- Appointment scheduling
- Positive attitude
- Effective multitasking
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
Languages
English - Full Professional
Spanish - Limited
Timeline
Hostess
Gen Korean BBQ
11.2024 - Current
Front of House Crew Member
McDonald's
10.2024 - 02.2025
Owner / Nail Technician
aznails.gigi
01.2023 - Current
Cashier / Store Associate
Goodwill
02.2022 - 05.2023
High School Diploma -
GradSolutions
Additional Information
- Built and managed a successful nail business with over 50 active clients
- Maintained professional client communications and bookings
- Implemented effective Instagram marketing strategies
- Established strict hygiene and safety protocols
- Experienced