Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Sofia Guerrero

Mesa,AZ

Summary

Detail-oriented individual with expertise in managing reservations and supervising children's activities. Committed to delivering exceptional customer service and fostering a positive environment for guests and families. Dedicated professional with strong communication and organizational skills. Proven ability to manage reservations and enhance guest experiences in fast-paced environments. Enthusiastic team player with experience in customer service and child supervision. Known for effective time management and problem-solving abilities, contributing to improved guest satisfaction and safety in diverse settings.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

The Cheesecake Factory
Mesa, Arizona
12.2024 - Current
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Managed reservations efficiently using the restaurant's booking system.
  • Assisted guests with seating arrangements to optimize dining flow.
  • Coordinated with servers to ensure timely table turnover and service.
  • Maintained cleanliness and organization of the host stand area.
  • Handled guest inquiries and complaints professionally and courteously.
  • Collaborated with team members to enhance overall guest experience.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Kids Club Associate

EOS Fitness
Mesa, Arizona
03.2023 - 01.2025
  • Supervised children's activities, ensuring safety and engagement throughout sessions.
  • Organized and maintained a clean, safe play area for all participants.
  • Assisted in planning and implementing fun, educational programs for kids.
  • Communicated effectively with parents about children's participation and progress.
  • Facilitated group games and activities to promote teamwork among children.
  • Monitored children's behavior, addressing conflicts promptly and appropriately.
  • Trained new associates on Kids Club procedures and safety protocols.
  • Assisted with check-in and check-out procedures for members and guests.
  • Supervised children in the play area at all times to ensure safety regulations were followed.
  • Provided quality customer service to children and parents.
  • Developed relationships with children and families to ensure their satisfaction with the Kids Club services.
  • Administered first aid treatment when necessary during emergencies within the facility.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Supported children with special needs, adapting activities to meet diverse requirements.

Cashier

Sonics Drive In
Mesa, Arizona
05.2022 - 02.2023
  • Processed customer transactions and handled cash accurately.
  • Provided excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the front counter area.
  • Assisted with training new employees on register operations.
  • Operated point-of-sale systems to ensure smooth transactions.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated efficiently in a fast-paced environment.
  • Managed tasks effectively in a high-speed setting.
  • Adapted quickly to dynamic work conditions.

Education

High School Diploma -

Red Mountain Highschool
Mesa, AZ
05-2024

Health Science - Sonography

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Stenography Certification - Court Reporting

Mark Kislingbury Acadamey of Court Reporting
Houston, TX

Skills

  • Time management
  • Effective communication
  • Organizational skills
  • Age-appropriate activities
  • Safety awareness
  • Child supervision
  • Customer service
  • Special needs experience

Affiliations

  • Nanning during my flextime
  • Helping out people with any childcare that needs to be provided with families.

Accomplishments

  • Managing above a 3.0 GPA in College leading to being offered President Scholarship

References

References available upon request.

Timeline

Restaurant Hostess

The Cheesecake Factory
12.2024 - Current

Kids Club Associate

EOS Fitness
03.2023 - 01.2025

Cashier

Sonics Drive In
05.2022 - 02.2023

High School Diploma -

Red Mountain Highschool

Health Science - Sonography

Maricopa Community Colleges, Mesa Community College

Stenography Certification - Court Reporting

Mark Kislingbury Acadamey of Court Reporting

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