Gianna Sarica
The Waterview
Shelton,CT
1
Certification
2027
years of professional experience
Dynamic manager with a proven track record at Village Cafe & Pizza, excelling in customer service and team leadership. Skilled in training staff and implementing strategic planning, I enhanced operational efficiency and improved guest satisfaction. Known for resolving conflicts swiftly, I foster a positive work environment while maintaining meticulous attention to detail.
Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
Work History
Manager
- Supervised daily cafe and pizza operations to maintain smooth service flow and guest satisfaction.
- Scheduled staff shifts, balanced coverage, and adjusted labor needs based on business demand.
- Trained team members on food safety, service standards, and register procedures.
- Monitored inventory levels and ordered supplies to prevent shortages and reduce waste.
- Resolved customer concerns promptly to support positive dining experiences and repeat business.
- Enforced cleanliness standards across dining, kitchen, and prep areas.
- Coordinated opening and closing procedures to ensure consistent operational readiness.
- Reviewed sales trends and staffing performance to improve efficiency and service quality.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Bridal Attendant
5 Years 1 Month- Coordinated bridal party arrivals, ensuring timely gown assistance, accessory readiness, and ceremony preparation.
- Managed suite organization, maintaining stocked refreshments, steamers, emergency supplies, and personal belongings.
- Supported bride with dress bustling, veil adjustments, and quick outfit changes throughout event timeline.
- Anticipated wedding party needs, delivering calm, responsive service during high-pressure preparations.
- Resolved last-minute wardrobe issues discreetly, preserving bridal confidence and event flow.
Shipping and Receiving Clerk
2 Years 7 Months- Received incoming shipments, verified counts, and matched goods against purchase orders for accuracy.
- Inspected packages for damage and reported discrepancies to maintain inventory integrity.
- Labeled, sorted, and staged materials for efficient warehouse storage and distribution.
- Updated shipping records and tracking logs to support timely order processing.
- Prepared outgoing shipments, including packing, documentation, and carrier handoff.
- Assisted inventory counts and cycle checks to maintain accurate stock levels.
- Coordinated with warehouse staff and vendors to resolve receiving and shipping issues.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Leader
- Supervised front-of-house and back-of-house workflows to maintain efficient guest service.
- Trained team members on Chick-fil-A service standards, order accuracy, and food safety.
- Monitored drive-thru operations to reduce wait times and support smooth customer flow.
- Coordinated daily shift assignments to balance labor needs and maintain coverage.
- Resolved guest concerns promptly while protecting service quality and brand reputation.
- Verified cash handling, register accuracy, and transaction consistency during busy periods.
- Enforced cleanliness, sanitation, and safety procedures across dining and kitchen areas.
- Supported inventory checks and product restocking to keep operations running smoothly.
- Trained employees on [Product or Service] and assigned duties.
Shoprite From Home
4 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - General Studies
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Documentation and reporting
Strategic planning
Conflict resolution
Emergency response
Work prioritization
Computer skills
Teamwork and collaboration
Positive attitude
Attention to detail
Multitasking
Problem-solving
Multitasking Abilities
Organizational skills
Training and development
Active listening
Certification
CPR/ AED AND FIRST AID CERTIFICATION
Timeline
Shipping and Receiving Clerk
New Horizon
02.2024 - 09.2026Read More
Bridal Attendant
The Waterview
09.2021 - CurrentRead More
Shoprite From Home
ShopRite
03.2015 - 02.2020Read More
Manager
Village Cafe & Pizza
Read More
Leader
Chick-fil-A
2022 - 2024Read More
Norwalk Community College
No Degree from General Studies
Read More
Trumbull High School
High School Diploma
Read More