Gianna Scalia
Fresno,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Office Clerk
California Unemployment Insurance Appeals Board
05.2022 - Current
- Answer incoming calls; direct them to appropriate personnel or take
detailed messages when necessary. - Organize office operations and procedures, including filing systems,
data entry, and record keeping. - Greeting visitors at front desk; providing assistance as needed while
maintaining a professional atmosphere. - Examine documents and forms for accuracy, enforcing conformance
to company rules and regulations.
Head Baker
Crave Cookie
05.2021 - 10.2021
- Developed unique recipes and confections to set bakery apart from competition.
- Managed training, disciplining and motivating employees.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Assisted Living Server
Fair Oaks Estates
07.2020 - 12.2020
- Evaluated team performance and care quality.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Served food and beverages promptly with focused attention to customer needs.
Food Service Team Member
Sacramento Zoo
03.2017 - 04.2017
- Received orders from customers and input into order management system.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
Bachelor of Arts - Communication
California State University, Fresno
Fresno, CA05-2025
Associate of Arts - Communications
American River College
Sacramento, CA05.2022
Skills
- Customer Service
- Team Training
- Reliable and Responsible
- Verbal and Written Communication
- Creative Problem Solving
- Cultural Awareness and Sensitivity
Accomplishments
- Recognized as "employee of the month" at Fair Oaks Estates.
- The first state employee to complete scanning appeal cases into a brand new paperless system
- Recognized as a Fresno State Student of Distinction award nominee
Timeline
Office Clerk
California Unemployment Insurance Appeals Board
05.2022 - Current
Head Baker
Crave Cookie
05.2021 - 10.2021
Assisted Living Server
Fair Oaks Estates
07.2020 - 12.2020
Food Service Team Member
Sacramento Zoo
03.2017 - 04.2017
Bachelor of Arts - Communication
California State University, Fresno
Associate of Arts - Communications
American River College
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