Gianna Scarpelli
Midland Park,NJ
Summary
Experienced professional with a strong background in public service and a passion for Healthcare Administration. Currently enrolled in a Masters of Public Administration program. Possesses exceptional analytical, writing, leadership, interpersonal, and communication skills. Known for achieving goals through strategic vision and execution. Sets an example by leading with passion, integrity, attention to detail, and an innovative mindset. Brings dynamic abilities in decision making, efficient planning, and problem-solving.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
The Valley Hospital
Paramus, NJ
03.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Facilitated communication between different departments within the organization.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors and provided general information about the company.
Business Associate
Valley Health System
Paramus, New Jersey
11.2021 - 03.2024
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Led, coached, mentored and managed individuals and team to obtain top performance from team members.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Engaged with customers to build business relationships.
- Educated staff on organizational mission and goals to help employees achieve success.
Social Media Marketing Intern
New Jersey Networking Events
Franklin Lakes, New Jersey
05.2018 - 03.2020
- Created engaging content to catch attention of potential customers.
- Trafficked all advertisements to target audience using specific algorithms for focused exposure.
- Devised strategies and roadmaps to support product vision and value to business.
- Identified effective promotional methods and negotiated media through meticulous market research.
- Increased customer engagement through LinkedIn, Facebook, Twitter and Instagram.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Customer Service/Server
Boston Market
Waldwick, NJ
08.2018 - 06.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Helped customers complete purchases and locate items.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Took cash and credit card payments via phone, in person and through email.
Red Cross Certified Lifeguard
Ramapo River Reserve Community Pool
Oakland, NJ
06.2015 - 09.2015
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Red Cross Certififed Lifeguard
Mahwah Municipal Pool
Mahwah , NJ
06.2014 - 09.2014
- Communicated effectively with co-workers, supervisors, and other personnel as needed.
- Provided first aid when necessary including CPR and AED training if needed.
- Instructed swim classes for children, adults, or special needs participants.
Education
Masters of Public Administration -
Fairleigh Dickinson University
Teaneck, NJ08-2025
Bachelor of Arts - Communications
Ramapo College of New Jersey
Mahwah, NJ05.2021
Skills
- Customer Service
- Strong Computer Literacy
- Relationship Building
- Decision Making Abilities
- Strategic Planning
- EMR Systems / Microsoft Office / Excel
- Detail Oriented
- Excellent verbal and written communication
- Conflict Resolution
- Employee training and development
- Office administration
- Team Bonding
- Project Management
Timeline
Administrative Assistant
The Valley Hospital
03.2024 - Current
Business Associate
Valley Health System
11.2021 - 03.2024
Customer Service/Server
Boston Market
08.2018 - 06.2019
Social Media Marketing Intern
New Jersey Networking Events
05.2018 - 03.2020
Red Cross Certified Lifeguard
Ramapo River Reserve Community Pool
06.2015 - 09.2015
Red Cross Certififed Lifeguard
Mahwah Municipal Pool
06.2014 - 09.2014
Masters of Public Administration -
Fairleigh Dickinson University
Bachelor of Arts - Communications
Ramapo College of New Jersey
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