Gianna Scott
Flagg ranch
Port Orange,FL
4
years of professional experience
Dynamic professional with extensive experience at Flagg Ranch, excelling in guest service resolution and facility cleanliness. Proven ability to enhance guest experiences through effective event organization and team collaboration. Recognized for maintaining high standards and achieving positive feedback in customer satisfaction, while ensuring compliance with park rules and safety guidelines.
Work History
Campground Attendant
1 Year 6 Months- Managed campground facilities, ensuring cleanliness and order for guests.
- Assisted guests with reservations and information about local attractions.
- Conducted regular inspections of campsites and amenities for safety compliance.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
- Organized recreational activities to enhance guest experience at the campground.
- Collaborated with team members to maintain high standards of service excellence.
- Explained and enforced park rules and adhered to fire and safety guidelines and procedures.
- Assisted in search parties to rescue lost campers or visitors.
Housekeeping Supervisor
5 Months- Supervised housekeeping staff to maintain clean, organized guest rooms and public areas.
- Assigned daily cleaning tasks and monitored completion for consistent lodging standards.
- Trained new team members on room preparation, sanitation procedures, and safety practices.
- Inspected guest accommodations to verify readiness, cleanliness, and supply restocking.
- Addressed guest requests and resolved housekeeping concerns promptly and professionally.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
Customer Service Staff Member
2 Years 7 Months- Assisted customers with product inquiries and provided solutions.
- Processed customer transactions efficiently at checkout stations.
- Maintained cleanliness and organization of store displays and shelves.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints and resolved issues promptly and effectively.
- Trained new staff on customer service protocols and store operations.
- Handled cash transactions accurately by following established procedures.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
Education
Skills
Park rule enforcement
Guest service resolution
Customer service
Reservation support
Event organization
Team collaboration
Shift coordination
Facility cleanliness
Inventory control
Customer relationship management
Character performance
Event promotion
Crowd interaction
Guest service
Crowd control
Affiliations
Mascot performer: Creek side middle & Spruce creek high school.
I had the honor of being my middle school and high schools mascot. My job included entertaining the crowd at school events. I maintained high energy and enthusiasm while engaging with the crowd.
Timeline
Housekeeping Supervisor
Flagg Ranch
05.2026 - 10.2026Read More
Campground Attendant
Flagg ranch
05.2025 - CurrentRead More
Customer Service Staff Member
Publix
10.2022 - 05.2025Read More
Spruce Creek High School
Read More