Gianna Skeete
Tampa,Florida
Summary
I'm a hardworking, responsible and a reliable person. I’m always willing to learn new skills. Also, have good listening and communication skills, a creative mind and am always up for new challenges, well organized and always plan ahead to make sure to manage time wisely. Definitely work well with a team but also alone as to setting myself goals which will be achieved.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Verizon
, NY
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain of customer records
- Responded to customer requests for products, services and company information
- Responded proactively and positively to rapid change
- Resolved several issues over phone with many customers daily
Correction Officer
New York City Department Of Corrections
, NY
11.2007 - 02.2022
- Administrative duties: new admission data entry, confirmation of orders to ensure all were accounted for and in correct placement/housing, lawyer/court interactions regarding scheduling, maintained proper and correct documentation of legal representatives entering and leaving facility, maintained proper and correct confirmation of inmates for release and transfer from facilities, prior criminal history verification of inmates, signature & fingerprint confirmation, began process of filing legal docs for inmates.
- Established Correction officer of 14 years under supervision, maintained security within correctional facilities and was responsible for custody, control, care, job training and work performance of inmates of detention and sentenced correctional facilities.
Education
Associate of Applied Science - Business Entrepreneurship
Borough of Manhattan Community College of The City University of New York
New York, NY1998
Skills
- Data Entry
- Prioritization and Time Management
- Efficient and Detail-Oriented
- Team-Oriented
- Dependable and Responsible
- Workflow Management
- Upbeat and Positive Personality
- De-escalation Techniques
- Interpersonal Communication Skills (IPC)
- Workplace violence
- Trained and qualified: Smith & Wesson Model 5946 9mm
- Chemical agents trained: OC and CS MK3 MK4 MK6
- Active communication through Debriefings
- Sexual Harassment/Suicide/Domestic Violence Prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Correction Officer
New York City Department Of Corrections
11.2007 - 02.2022
Customer Service Representative
Verizon
Associate of Applied Science - Business Entrepreneurship
Borough of Manhattan Community College of The City University of New York
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