Gianna Titone
Bellmore,NY
Summary
Apt at maintaining relationships with customers and clients based on trust, loyalty, and skilled service. An insightful seller with data analysis, inventory management, and shipment processing knowledge.
Overview
5
5
years of professional experience
Work History
E-Commerce Associate
Brands Cycle and Fitness
Wantagh, NY
07.2022 - Current
- Fulfilled the store's backorders using ShipWorks to efficiently create shipping labels, ensuring accurate and timely delivery of products.
- Responsible for manually capturing credit card payments for store orders using the SmartEtailing platform.
- Responsible for the overall operation and management of the company's online eBay store, including listing creation, product descriptions, pricing, and customer engagement.
- Proficiently used Counterpoint to document customer transactions, effectively releasing inventory from the system to fulfill backorders, ultimately mitigating stock discrepancies.
- Implement effective marketing strategies to drive traffic and increase sales on the eBay platform.
- Provide excellent customer service by promptly responding to inquiries, addressing concerns, and resolving issues to enhance customer satisfaction and loyalty.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Verified client information and meticulously validated data to ensure the legitimacy of orders, safeguarding against potential fraudulent activities.
Sales Manager
Gil’s Goldmine
Massapequa, NY
01.2020 - 02.2022
- Directed and managed all aspects of the business' jewelry sales operations, ensuring efficiency, profitability, and exceptional customer experiences.
- Orchestrated and facilitated appointments for jewelry appraisals, ensuring seamless and efficient scheduling for clients.
- Acquired expertise in accurately differentiating between genuine gold and counterfeit jewelry through comprehensive training and hands-on experience.
- Attended trade shows for in-person engagement and network building.
Service
Champion, Taco Bell
Wantagh, NY
07.2019 - 08.2021
- 40 Hrs/Week
- Total Hours: 560
- Working as a cashier and taking customers' orders in the dining area and drive-thru area.
- Answering the phone and assisting customers' needs.
- Cleaning and sanitizing tables, the floor, and the bathroom.
- Trained new team members on service processes to increase productivity.
Volunteer
SALT Program
Uniondale, NY
09.2017 - 06.2021
- A high School program that stands for Service, Allegiance, Leadership, and Teamwork.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Followed directions from supervisors and completed tasks within an appropriate timeframe.
Volunteer
St. Martin de Porres Marianist School
Freeport, NY
09.2018 - 06.2020
- Dedicated time and expertise to support the after-school program of a local elementary school, enriching the educational and recreational experiences of children ages 5-13.
- Provided one-on-one tutoring to students, fostering a positive and supportive learning environment to help them grasp challenging concepts and complete homework assignments accurately.
- Collaborated with program staff and fellow volunteers to plan and execute engaging activities, ensuring a well-rounded and stimulating program curriculum.
- Nurtured positive relationships with students, fostering a supportive and inclusive atmosphere that encouraged their personal growth and development.
Education
High School Diploma -
Kellenberg Memorial High School
Uniondale, NY06.2021
Some College (No Degree) - B.S. Legal Studies
National Paralegal College
Skills
- Tutoring and Academic Support
- Sales Management
- Customer service
- Order Verification
- Verbal and Written Communication
- Data Entry
- Attention to Detail
- Order Fulfillment
- Phone and Email Etiquette
- Training & Development
- Payment Collection
- Work Prioritization
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
E-Commerce Associate
Brands Cycle and Fitness
07.2022 - Current
Sales Manager
Gil’s Goldmine
01.2020 - 02.2022
Service
Champion, Taco Bell
07.2019 - 08.2021
Volunteer
St. Martin de Porres Marianist School
09.2018 - 06.2020
Volunteer
SALT Program
09.2017 - 06.2021
High School Diploma -
Kellenberg Memorial High School
Some College (No Degree) - B.S. Legal Studies
National Paralegal College
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