Gianna Torres
Old Bridge
Summary
Responsible and dedicated student with strong organizational skills and able to grasp new concepts quickly. Proven ability to manage multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Experienced in various part-time roles, consistently giving 100% effort. Excellent communication skills and phone etiquette. Ready to contribute independently or as part of a team to help achieve company objectives.
Overview
3
3
years of professional experience
Work History
Sales Associate Specialist
SuperCharged Racing
12.2022 - Current
- Exceeded monthly sales targets through effective upselling techniques.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Team Lead Hostess
The Cheesecake Factory
03.2022 - 01.2023
- Supervised and mentored a team of hostesses, ensuring exceptional customer service and adherence to service standards.
- Maximized table turns and rotated seating for maximum guest satisfaction.
- Monitored restaurant activity to determine seating and dining flow.
- Completed opening and closing procedures according to set standards
- Provided training and support to new hostesses, reinforcing best practices in guest interaction and front of house operations.
Host
Just Restaurant
09.2021 - 09.2022
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Ground Stower
Amazon
09.2021 - 01.2022
- Loaded and unloaded incoming shipments onto trucks, containers, or pallets in a timely manner.
- Lifted heavy objects weighing up to 70 pounds without assistance.
- Efficiently operated computer systems for tracking orders and inventory.
- Efficiently received and sorted incoming inventory, ensuring accurate and timely placement of products in designated storage locations.
- Adapted to dynamic workflow demands and efficiently handled high volume inbound shipments during peak periods.
Education
Surgical Technician
Medical Career Institute
Ocean, NJ04-2026
Associate's of Social Science - Health Sciences
Brookdale Community College
Lincroft, NJ05-2024
High School Diploma -
Old Bridge High School
06-2019
Skills
- Appointment Scheduling
- Paperwork Processing
- Money Handling
- Customer Service
- Order Processing
- Sales expertise
- Product Merchandising
- Phone Etiquette
- Suggestive Selling
- Store Opening and Closing
- POS system operation
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Honest and Dependable
- Friendly and Helpful
- Tech-Savvy
Timeline
Sales Associate Specialist
SuperCharged Racing
12.2022 - Current
Team Lead Hostess
The Cheesecake Factory
03.2022 - 01.2023
Host
Just Restaurant
09.2021 - 09.2022
Ground Stower
Amazon
09.2021 - 01.2022
Surgical Technician
Medical Career Institute
Associate's of Social Science - Health Sciences
Brookdale Community College
High School Diploma -
Old Bridge High School
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