GIANNA WEST
Rochester,NY
Summary
Organized and motivated professional with experience in the financial industry. Expert in analyzing data, assessing creditworthiness, and recommending loan products. Proven ability to build and maintain strong relationships with clients and colleagues. Proactive in identifying and resolving issues and providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parent Coordinator
Greece Central School District
09.2025 - Current
- Coordinated communication between parents, educators, and administration to enhance student support services.
- Developed and implemented parent engagement initiatives to foster community involvement in education.
- Organized workshops and informational sessions to educate parents on school policies and programs.
- Facilitated conflict resolution between parents and school staff to ensure positive relationships.
- Collaborated with community organizations to connect families with additional resources and support services.
- Organized volunteer opportunities for parents, increasing parental involvement in school activities.
LOAN PROCESSOR
BLUE DOOR MORTGAGE, LLC
10.2020 - 04.2023
- Loan processing experience with comprehensive knowledge of conventional and government loan programs
- Diligent and detail-oriented - thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing
- Ran through credit reports and advised clients on their financial situations
- Ensure the privacy and security of a customer’s file every step of the way
- Communicate with attorneys, title companies and insurance agencies
- Finalize TRID compliant Change of Circumstances (COCs), Closing Disclosures (CDs) and Loan Estimates (Les), including State Specific Disclosures
- Use Calyx Point mortgage loan software to process on average 30-40 loans a week
- Proficient in DU/DO, LP, and major Originating Systems
- Collaborate with loan officers, underwriters and closers for quick and efficient approvals
PERSONAL BANKER
KEY BANK N.A
08.2019 - 10.2020
- Always execute on Key’s Branch Playbook and uncover additional opportunities with each interaction
- Assist customers with setting up or closing accounts, completing loan applications and signing up for new services
- Continually boost branch production and revenue by consistently meeting all monthly and quarterly sales goals
- Identify and investigate variances to financial plans and forecasts
- Initiate preset appointments
- Conduct detailed financial wellness reviews for business clients to sell appropriate products to fit client needs
LEAD TELLER
KEY BANK N.A
02.2019 - 08.2019
- In addition to all teller tasks
- Provided coaching to enhance skill to tellers
- Compliant with all security and audit procedures
- Complete understanding of branch playbook
- Acted as backup to Branch Manager as needed
- Identified and resolved more complex client concerns and issues
- Responsible for branch scheduling
- Provided ownership of working cash vault which required daily balances, audits and cash control.
TELLER
KEY BANK N.A
02.2018 - 02.2019
- Monitored customer behaviors and followed strict protocols to prevent theft of assets
- Identified sales opportunities and referred customers to branch partners to expand relationship
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credits
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Maintained teller drawer to perform bank transactions
- Embraced all policies and procedures
- Followed balancing procedures
- Balanced and performed maintenance on ATM including adding cash and auditing.
KENNEL ATTENDANT
RIVERSIDE VETERINARY HOSPITAL
06.2017 - 08.2018
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Kept animals clean and free of contaminants to promote optimal health
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
- Maintained and updated daily log of time spent with dogs for itemizing activities
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Answered telephones and performed administrative duties to assist receptionist during busy periods
- Educated clients and answered questions regarding dietary products, medications and supplies
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
FOOD PREPARATION WORKER
CARAGLIO’S PIZZERIA
03.2015 - 06.2017
- Maintained composure and work quality during busy times
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Learned cashier work tasks to provide skilled backup for diverse roles
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked
- Followed food preparation and storage guidelines established by Health Department.
Education
High School Diploma - undefined
Gates-Chili High School
Rochester, NY06.2017
Skills
- Adapts quickly to changes
- Highly organized
- Efficient in a fast pace environment
- Works well under pressure
- Strong communication skills
- Outgoing personality
- Develops strong partnerships
- Demonstrates strong customer service skills
- Consumer Lending
- MS Office
- PC proficient
- FNMA, FHA and VA knowledge
- Detail oriented
- Ability to multitask
Certification
NMLS ID - 1851654
Timeline
Parent Coordinator
Greece Central School District
09.2025 - Current
LOAN PROCESSOR
BLUE DOOR MORTGAGE, LLC
10.2020 - 04.2023
PERSONAL BANKER
KEY BANK N.A
08.2019 - 10.2020
LEAD TELLER
KEY BANK N.A
02.2019 - 08.2019
TELLER
KEY BANK N.A
02.2018 - 02.2019
KENNEL ATTENDANT
RIVERSIDE VETERINARY HOSPITAL
06.2017 - 08.2018
FOOD PREPARATION WORKER
CARAGLIO’S PIZZERIA
03.2015 - 06.2017
High School Diploma - undefined
Gates-Chili High School