Gianna Wilson
South Shore Health System
Norwell,MA
8
years of professional experience
Dynamic server and health unit coordinator skilled in teamwork, effective communication, and problem-solving. Proven ability to enhance guest satisfaction and streamline workflows in fast-paced environments.
Work History
Server/Bartender
6 Months- Provided exceptional customer service while efficiently managing multiple tables during peak hours.
- Crafted and served a diverse range of cocktails, ensuring consistency and quality in every drink.
- Collaborated with kitchen staff to coordinate timely food delivery and enhance guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Handled cash transactions accurately, ensuring proper cash handling procedures for daily reconciliations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Health Unit Coordinator
1 Year 9 Months- Coordinated patient admissions, transfers, and discharges to ensure efficient workflow.
- Managed electronic health records, maintaining accuracy and compliance with regulations.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Scheduled appointments and procedures, optimizing clinic operations for staff and patients.
- Implemented a new scheduling system, improving appointment management efficiency across departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Trained new staff on operational protocols and software systems for enhanced team performance.
Server/Bartender
1 Year 4 Months- Trained new staff on menu offerings and service protocols, fostering team efficiency and performance.
- Assisted in inventory management, tracking stock levels to minimize waste and optimize orders.
- Resolved customer complaints effectively, enhancing overall dining experience through proactive problem-solving.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Barista/Cashier
3 Years 6 Months- Developed expertise in preparing espresso-based beverages and specialty drinks to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and efficient customer service during peak hours.
- Trained new baristas on beverage preparation techniques and customer interaction protocols to maintain service quality.
- Implemented improved inventory tracking methods, reducing waste and optimizing stock levels for busy periods.
Barista/Cashier
1 Year 8 Months- Collaborated with team members to streamline workflow, resulting in faster drink preparation times during high-volume shifts.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations consistently.
- Engaged with customers to provide personalized service, fostering loyalty and encouraging repeat business through positive experiences.
- Assisted management in developing seasonal beverage menus, contributing creative ideas that aligned with customer preferences.
Education
No Degree - Nursing
High School Diploma
Skills
Teamwork
Teamwork and collaboration
Fast learner
Customer service
Timeline
Server/Bartender
Mill Wharf Restaurant
04.2026 - CurrentRead More
Health Unit Coordinator
South Shore Health System
01.2025 - CurrentRead More
Server/Bartender
110 Grill
05.2024 - 09.2025Read More
Barista/Cashier
Pour Coffee and Bagel
01.2020 - 09.2021Read More
Barista/Cashier
Marylou's Coffee Shop
03.2019 - 09.2022Read More
University of Rhode Island
No Degree from Nursing
Read More
Norwell High School
High School Diploma
Read More