Melissa Kiefer
Experienced restaurant professional with strengths in guest service, team coordination, and conflict resolution. Known for smooth operations, accurate order handling, and a friendly dining experience in fast-paced settings.
Friendly, adaptable hospitality professional with a background in serving, bartending, and team leadership. Known for teamwork, dependability, and maintaining clean, organized service areas. Ready to support guest satisfaction, efficient service flow, and a positive dining experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Server/Bartender
3 Months- Mixed cocktails and prepared beverages according to standard recipes and customer preferences.
- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Took accurate food and drink orders, relayed details to kitchen and bar staff.
- Processed payments, balanced cash drawer, and handled transactions with accuracy.
Server/Bartender
2 Months- Monitored dining areas, refilled drinks, and resolved guest concerns professionally.
- Coordinated with team members to ensure timely food delivery and smooth service flow.
- Maintained clean tables, bar stations, and service areas throughout shift.
- Followed sanitation, safety, and responsible alcohol service standards consistently.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server Manager
1 Year 6 Months- Monitored table turns and guest needs to support timely, accurate service during peak hours.
- Supervised opening and closing procedures to ensure readiness, cleanliness, and service consistency.
- Coordinated server schedules to maintain balanced floor coverage and smooth dining room operations.
- Trained new servers on menu knowledge, order flow, and guest service standards.
- Resolved customer concerns promptly to preserve positive dining experiences and team efficiency.
- Communicated daily priorities to front-of-house staff to align service execution and expectations.
- Verified order accuracy between servers and kitchen staff to reduce delays and mistakes.
- Supported inventory checks for beverages, supplies, and service items to prevent operational shortages.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.