Gianni Billiams

• Closed residential sales by addressing objections and explaining treatment benefits.
• Presented service options clearly, tailoring recommendations to homeowner pest concerns.
• Scheduled inspection appointments and maintained organized follow-up with prospects.
• Built rapport with homeowners through professional, persuasive door-to-door outreach.
• Adapted pitch strategies based on neighborhood needs and seasonal pest trends.
• Supported team performance by sharing effective canvassing and closing techniques.
• Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
• Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
• Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
• Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.

• Collaborated with kitchen staff to ensure timely and accurate food delivery.
• Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
• Trained new staff on service standards and operational procedures for consistency.
• Received positive feedback from customers, contributing to repeat business opportunities.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Promoted specials or upsold items to increase average check amount.

• Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
• Trained new team members on menu offerings, equipment usage, and customer service standards.
• Monitored inventory levels and placed orders to ensure availability of fresh ingredients and supplies.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.

• Prepared high-quality subs using standardized recipes and techniques.
• Delivered exceptional customer service, ensuring satisfaction with each order.
• Maintained cleanliness and organization of food preparation areas and dining space.
• Operated kitchen equipment safely and efficiently, adhering to safety protocols.
• Collaborated with team members to optimize workflow during peak hours.
• Monitored inventory levels, notifying management of shortages or discrepancies.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.

I’m a focused student who’s been lucky enough to earn four scholarships through a lot of hard work and staying on top of my game. I’ve developed a strong interest in business administration and economics, and I’m determined to turn that into a long-term career where I can really dig into how things work.

I graduated Cum Laude with a 3.97 GPA, maintaining my spot on the honor roll throughout my time in school. Beyond the grades, I made it a point to stay connected with the people around me, building strong, genuine relationships with my teachers, principals, and the rest of the school community. Being an active part of that environment was just as important to me as the academics, and I’m proud to have finished strong while leaving a positive mark on my school.