GIANNI GARNER
South Carolina Department of Employment and Workforce
Columbia,SC
1
Language
1
Certification
11
years of professional experience
Customer service and professional engagement specialist experienced in evaluating workflows, interpreting data, and supporting program integrity. Strong background in client relations with the ability to build rapport, resolve concerns, and explain complex information clearly. Collaborative, dependable, and focused on improving operations and overall client satisfaction.
Work History
RESEA - Reemployment Analyst
9 Months- Conduct in-person and virtual audit interviews for the Unemployment Insurance Division to determine claimant compliance with benefit eligibility requirements
- Reviewing claimant information, verify compliance, and identify potential discrepancies or improper payments to ensure the integrity and accuracy of the unemployment program.
- Educated claimants on SC Works one‑stop services and connected them to additional resources.
- Enhanced customer satisfaction rates through customer feedback data and subsequent improvements in service offerings.
- Maintained accurate case notes, documentation, and referral records in accordance with UI standards.
Customer Service Representative/Marketing Coordinator
1 Year 8 Months- Greeted and assisted customers, assessed their needs, and connected them with appropriate SC Works programs, job opportunities, and resources.
- Facilitated career workshops, maintained community partnerships, and supported job seekers through program navigation.
- Handled administrative duties to support daily operations and ensure efficient office workflow between partners.
- Designed promotional materials including flyers, graphics, short-form videos, motion assets and managed social media accounts to increase engagement with SC Works services and events.
- Planned and executed digital campaigns with content calendars using analytics to refine strategies and increase engagement
Guest Coordinator & Social Media Coordinator
4 Months- Provided top-tier customer service, managed appointment scheduling, and handled front desk operations.
- Led business and social media management efforts, including content creation and advertising, with a focus on community engagement.
- Analyzed social media performance and compiled insightful reports to inform marketing strategies.
Sales Associate
1 Year 3 Months- Delivered exceptional customer service, offering personalized recommendations on beauty products, including hair color, cosmetics, and skincare.
- Managed transactions efficiently using the POS system, ensuring smooth and timely checkouts.
- Consistently exceeded sales targets by upselling, promoting store promotions, and introducing new products.
Administrative Intern
3 Years 9 Months- Assisted management with financial transactions, including deposits, withdrawals, and payments.
- Balanced cash drawer and ensured accuracy in cash handling.
- Promoted company products and services to drive sales.
- Resolved customer inquiries and complaints professionally and efficiently.
Education
Business Management - Illustration & Design Minor
High School Diploma
Skills
Strong Communication & Interpersonal Skills
Attention to Detail & Problem-Solving
Active Listening
Data Entry & Document Management
Office Coordination & Workflow Optimization
Proficient in Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
Google Suite (Docs
Sheets
Slides
Forms)
Adobe Express
Microsoft Publisher (Graphic Design & Digital Prints)
Certification
- Certified Customer Service Professional (CCSP)- 2021
- HubSpot Content Marketing Certification – Strategy & Engagement -2022
- Microsoft Office Specialist (MOS) Certification - Jan 2024
- Adobe Certified Associate (ACA) – Visual Design Using Adobe Photoshop - April 2024
Education
other
Languages
Spanish
Timeline
RESEA - Reemployment Analyst
South Carolina Department of Employment and Workforce
01.2026 - CurrentRead More
Customer Service Representative/Marketing Coordinator
South Carolina Works
04.2024 - 12.2025Read More
Guest Coordinator & Social Media Coordinator
The Skin Studio Day Spa
05.2023 - 09.2023Read More
Sales Associate
Sally Beauty
03.2021 - 06.2022Read More
Administrative Intern
Compliance Service Corporation
05.2015 - 02.2019Read More
South Anchorage High School
High School Diploma
Read More
University of Arizona
Business Management from Illustration & Design Minor
Read More