Gianni Mastella
Sunny Isles Beach,Florida
Summary
Compassionate and adaptable Student Physical Therapist Assistant with a strong background in customer service, crisis management, and high-pressure environments. Easily can adapt to maintaining a therapeutic environment, providing patient care, and ensuring safety. Recognized for exceptional communication, problem-solving, and the ability to build trust with staff and residents. Seeking to leverage experience working in high-end hospitality along with studying safety protocols, patient interaction/standards, and the healthcare world in general to contribute effectively and gain more experience in a healthcare setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pool & Beach Supervisor
Acqualina Resort
10.2019 - Current
- Managed high-pressure situations, resolving challenging guest and resident interactions with professionalism and empathy
- Provided luxury service at the #1 Hotel in the U.S., ensuring guest safety, satisfaction, and adherence to high operational standards
- Led a team in maintaining order, enforcing rules, and ensuring a secure, welcoming environment for all guests and staff while upholding high standards of service
Promoter
Groot Hospitality
03.2021 - 12.2021
- Effectively organized a community of high-end clients and provided customer engagement at multiple high-profile nightclubs and restaurants in Miami
- Drove over $30,000 in sales in 2021 through strategic networking and high-level client interactions
Main Office Receptionist (Seasonal)
Safari Tours Inc.
06.2015 - 09.2017
- Answered high-volume calls and assisted customers with tour bookings, ensuring smooth scheduling and exceptional service
- Provided detailed information about tours, helping customers select the best options based on their interests
- Assisted in managing reservations for Miami's leading tourism company, contributing to efficient operations and customer satisfaction
- Occasionally drove Sprinter vans to pick up customers from their hotels and transport them to their scheduled tours, ensuring a seamless and professional experience
Education
Physical Therapy Assistant Program -
Concorde Career Institute
02.2025
High School Diploma -
Alonzo & Tracy Mourning Sr High
01.2018
Skills
- Effective Communication & Active Listening
- Team Collaboration & Relationship Building
- Conflict Resolution & Problem-Solving in High-stress Environments
- Policy / Procedure Development & Analytical Thinking
- Attention to Detail, Proactive & Anticipatory
Certification
- Forbes Travel 5-Star Certified (Scored 100% on Forbes Travel Shop Inspections for three consecutive years, resulting in 5 star rating for the year)
- $30,000 in Sales for Groot Hospitality (2021)
- 2015 Florida State Champion - World Tae Kwon Do Federation (WTF)
- Basic Life Support (BLS) Certification
- Awarded Team Leader of the month 23x
References
Available upon request.
Timeline
Promoter
Groot Hospitality
03.2021 - 12.2021
Pool & Beach Supervisor
Acqualina Resort
10.2019 - Current
Main Office Receptionist (Seasonal)
Safari Tours Inc.
06.2015 - 09.2017
Physical Therapy Assistant Program -
Concorde Career Institute
High School Diploma -
Alonzo & Tracy Mourning Sr High
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