Friendly and outgoing individual with a natural ability to create warm and inviting atmospheres. Demonstrates deep understanding of customer service principles and possesses excellent communication skills. Proven track record of ensuring seamless operations and delivering positive guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Agent/Front Desk Supervisor
Staybridge Suites
Chesterfield/O’Fallon, MO
06.2024 - Current
Provide excellent customer service to guests
Craft the guest experience from Check-in to Departure
Accommodate guests special requests
Stocking treat shop and making treat bags for Rewards Members
Process payment transactions via cash/debit/credit card
Answer phone calls(Multi-line Phone System Operation)
Assign rooms
Prepare housekeeping boards
Prepare key cards
Place orders for hotel supplies(front desk, pantry/treat shop, maintenance and rooms)
Respond to online comments/reviews
Resolve guests issues/complaints
Train new employees
Front Desk Agent
Hampton Inn
Saint Peters, MO
04.2023 - 12.2023
Provide excellent customer service to guests
Craft the guest experience from Check-in to Departure
Accommodate guests special requests
Stocking treat shop and making treat bags for Rewards Members
Process payment transactions via cash/debit/credit card
Answer phone calls (Multi-line Phone System Operation)
PROPERTY ATTENDANT, HOUSEKEEPING MANAGER, CONCIERGE & FRONT DESK AGENT at CANEEL BAY RESORTPROPERTY ATTENDANT, HOUSEKEEPING MANAGER, CONCIERGE & FRONT DESK AGENT at CANEEL BAY RESORT