Azariah Jackson
Saint Peters,MO
Summary
Friendly and outgoing individual with a natural ability to create warm and inviting atmospheres. Demonstrates deep understanding of customer service principles and possesses excellent communication skills. Proven track record of ensuring seamless operations and delivering positive guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Agent/Front Desk Supervisor
Staybridge Suites
06.2024 - Current
- Provide excellent customer service to guests
- Craft the guest experience from Check-in to Departure
- Accommodate guests special requests
- Stocking treat shop and making treat bags for Rewards Members
- Process payment transactions via cash/debit/credit card
- Answer phone calls(Multi-line Phone System Operation)
- Assign rooms
- Prepare housekeeping boards
- Prepare key cards
- Place orders for hotel supplies(front desk, pantry/treat shop, maintenance and rooms)
- Respond to online comments/reviews
- Resolve guests issues/complaints
- Train new employees
Front Desk Agent
Hampton Inn
04.2023 - 12.2023
- Provide excellent customer service to guests
- Craft the guest experience from Check-in to Departure
- Accommodate guests special requests
- Stocking treat shop and making treat bags for Rewards Members
- Process payment transactions via cash/debit/credit card
- Answer phone calls (Multi-line Phone System Operation)
- Assist and handle guest issues
- Assign rooms
- Prepare key cards
Education
Grabber School of Hair Design | Certification
Kirkwood, MO01.2023
Fort Zumwalt East High | High School Diploma
Saint Peters, MO05.2020
Skills
- Customer Satisfaction
- Empathetic & Emotional Intelligence
- Effective Communication & Active Listening
- Problem-Solving & Decision Making
- Creativeness
- Collaboration Skills
- Conflict Resolution
- Adaptability & Flexibility
- Data Entry
- Appointment Scheduling/Calendar Management
- Document Preparation
- Multi-line Phone System Operation
Timeline
Front Desk Agent/Front Desk Supervisor
Staybridge Suites
06.2024 - Current
Front Desk Agent
Hampton Inn
04.2023 - 12.2023
Grabber School of Hair Design | Certification
Fort Zumwalt East High | High School Diploma
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