GIANNI RAMIREZ-DOWNES
Ossining
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Client Advisor
Audi
08.2025 - Current
- Worked directly with customers to understand needs and walk them through pricing and payment options.
- Discussed financing, handled objections, and followed up to move deals forward.
- Managed multiple customers at once while staying organized and accurate.
- Handled personal and financial information professionally.
- Conducted in-depth product demonstrations, highlighting features and benefits of Audi models.
- Developed strong client relationships through exceptional service and follow-up communication.
Cashier
Target
09.2024 - 01.2025
- Ran the register and processed cash, card, and digital payments.
- Counted drawers and handled transactions accurately during busy shifts.
- Helped customers with returns, exchanges, and payment issues.
- Stayed calm and focused during high-volume rushes.
Customer Service Associate
DeCicco’s
03.2020 - 12.2021
- Took customer orders and handled cash and card payments.
- Worked in a fast-paced environment with constant customer interaction.
- Restocked products and kept work areas clean.
- Followed store and food safety standards.
- Assisted customers with inquiries, providing accurate product information and enhancing satisfaction.
- Resolved customer complaints promptly, ensuring positive experiences and retention.
Operations / Guest Services
Camp Breezemont
05.2021 - 08.2025
- Supported daily camp operations and assisted guests as needed.
- Helped with food service setup and large events.
- Responded to issues quickly and followed safety procedures.
- Kept shared spaces clean and organized.
- Worked effectively in fast-paced environments.
Education
No Degree - Communications
University At Albany (SUNY)
Albany, NY12-2026
High School Diploma -
Ossining Highschool
Ossining, NYSkills
- Customer service
- Cash handling
- Creative thinking
- Goal oriented
- Teamwork and collaboration
Timeline
Client Advisor
Audi
08.2025 - Current
Cashier
Target
09.2024 - 01.2025
Operations / Guest Services
Camp Breezemont
05.2021 - 08.2025
Customer Service Associate
DeCicco’s
03.2020 - 12.2021
No Degree - Communications
University At Albany (SUNY)
High School Diploma -
Ossining Highschool