Summary
Overview
Work History
Education
Skills
Timeline
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Giannie Figueroa

East Orange

Summary

Motivated young lady with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable working experiences. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable moments in my work experiences during my working hours. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Dunkin Dounts
11.2021 - 11.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier

Kentucky Fried Chicken
04.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

East Orange Campus High School
East Orange, NJ
06.2024

Skills

  • Team Contribution
  • Meeting Quotas
  • Money Handling
  • Providing Feedback
  • Product and Service Sales
  • Coaching and Mentoring

Timeline

Cashier

Kentucky Fried Chicken
04.2022 - 08.2023

Cashier Team Lead

Dunkin Dounts
11.2021 - 11.2023

High School Diploma -

East Orange Campus High School
Giannie Figueroa