Giannie Quinonez
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Anthonys furniture
Bakersfield
11.2025 - Current
- Assisted customers in selecting furniture pieces that suit their needs.
- Responded to customer inquiries via phone and in-person promptly.
- Processed orders and managed customer accounts efficiently.
- Collaborated with team members to resolve customer issues effectively.
- Ensured showroom displays were organized and visually appealing daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Housekeeper
your favorite person LLC
Bakersfield
11.2018 - Current
- Maintained cleanliness and organization in residential and commercial spaces.
- Performed detailed cleaning of kitchens, bathrooms, and living areas.
- Managed laundry services, including washing, folding, and ironing garments.
- Implemented safe handling procedures for cleaning chemicals and equipment.
- Assisted with inventory management of cleaning supplies and equipment.
- Communicated with clients to understand specific cleaning needs and preferences.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Education
South High School
Bakersfield , CASkills
- Customer service
- Customer needs assessment
- Problem resolution
- Effective communication
- Problem solving
- Data entry
- Multitasking and organization
- Time management
- Team collaboration
- Product knowledge
- Stress management
- Relationship building
Timeline
Customer Service Representative
Anthonys furniture
11.2025 - Current
Housekeeper
your favorite person LLC
11.2018 - Current
South High School