Giano Roumpos
Murray,US
Summary
Energetically driving excellence in golf instruction at Mick Riley Golf Course, I leveraged professionalism and attention to detail to elevate golfers' skills and course etiquette. At Swig, my customer service insight and multitasking abilities enhanced team training and customer satisfaction. Achieved notable improvement in player evaluations and service efficiency, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Golf Instructor
Mick Riley Golf Course
05.2022 - Current
- Demonstrated ability to teach golf fundamentals, such as grip, stance, swing technique and putting skills
- Conducted assessments of golfers' current abilities and established goals for improvement
- Participated in professional development activities that enhanced knowledge base for teaching golf
- Taught etiquette on the course, such as how to properly repair ball marks or replace divots
Customer Service
Swig
Cottonwood Heights, Utah
10.2022 - 11.2023
- Utilized customer service skills to build rapport with customers and provided excellent customer service
- Trained new employees in customer service protocol
- Researched industry best practices for customer service excellence
- Handled customer service inquiries efficiently while providing exceptional customer service experience
Maintenance
Murray Parkway Golf Course
Murray, Utah
03.2021 - 11.2022
- Maintained the natural flow of golfers coming through to play by preparing the golf carts, picking the range, cleaning the facilities and improving overall customer experience
- Dealt with customer inquiries effectively and efficiently, allowing for a pleasant customer experience
Education
Bachelor of Science - Computer Science
University of Utah
Salt Lake City, UT05-2027
Skills
- Professionalism
- Attention to Detail
- Decision-Making
- Excellent communication
- Group instruction experience
- Customer service
- Time management
- Problem-solving
Additional Information
Fundraised over 300 thousand dollars for the Huntsman Cancer Foundation through the Sigma Chi Fraternal Organization.
Timeline
Customer Service
Swig
10.2022 - 11.2023
Golf Instructor
Mick Riley Golf Course
05.2022 - Current
Maintenance
Murray Parkway Golf Course
03.2021 - 11.2022
Bachelor of Science - Computer Science
University of Utah
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