Amber Sommers
Murray,UT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Spa Manager
Sanctuary Day Spa & Salon
Sandy , UT
2018.05 - Current
- Managed the daily operations of the spa, including hiring, training and scheduling staff members, ordering supplies and maintaining inventories.
- Responsible for overseeing 30+ employees, including spa team members and support staff for a family owned day spa.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Identified opportunities for process improvements within the spa's operational structure.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
Spa Manager
Sancus Energy & Power
Farmington , UT
2016.05 - 2018.05
- Developed and implemented spa services policies, procedures and standards.
- Actively recruited and trained qualified professionals for all spa positions.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Conducted regular staff meetings to ensure consistency in service delivery.
Licensed Massage Therapist
Sanctuary Day Spa
Sandy , UT
2011.08 - 2016.05
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
Education
Certificate / Diploma - Massage Therapy
Utah College of Massage Therapy Inc
Salt Lake City, UT2008-10
Skills
- Schedule Coordination
- Facility Maintenance
- Staff Management
- Assignment Delegation
- Employee Coaching
- Performance Evaluations
- Hiring Procedures
- Attention to Detail
- Analytical Skills
- Professionalism
- Telephone Etiquette
- Reliability
Timeline
Spa Manager
Sanctuary Day Spa & Salon
2018.05 - Current
Spa Manager
Sancus Energy & Power
2016.05 - 2018.05
Licensed Massage Therapist
Sanctuary Day Spa
2011.08 - 2016.05
Certificate / Diploma - Massage Therapy
Utah College of Massage Therapy Inc
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