Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Spa Manager
Sanctuary Day Spa & Salon
Sandy, UT
2018.05 - Current
Managed the daily operations of the spa, including hiring, training and scheduling staff members, ordering supplies and maintaining inventories.
Responsible for overseeing 30+ employees, including spa team members and support staff for a family owned day spa.
Conducted regular staff meetings to ensure consistency in service delivery.
Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
Identified opportunities for process improvements within the spa's operational structure.
Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
Spa Manager
Sancus Energy & Power
Farmington, UT
2016.05 - 2018.05
Developed and implemented spa services policies, procedures and standards.
Actively recruited and trained qualified professionals for all spa positions.
Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
Conducted regular staff meetings to ensure consistency in service delivery.
Licensed Massage Therapist
Sanctuary Day Spa
Sandy, UT
2011.08 - 2016.05
Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
Education
Certificate / Diploma - Massage Therapy
Utah College of Massage Therapy Inc
Salt Lake City, UT
2008-10
Skills
Schedule Coordination
Facility Maintenance
Staff Management
Assignment Delegation
Employee Coaching
Performance Evaluations
Hiring Procedures
Attention to Detail
Analytical Skills
Professionalism
Telephone Etiquette
Reliability
Timeline
Spa Manager
Sanctuary Day Spa & Salon
2018.05 - Current
Spa Manager
Sancus Energy & Power
2016.05 - 2018.05
Licensed Massage Therapist
Sanctuary Day Spa
2011.08 - 2016.05
Certificate / Diploma - Massage Therapy
Utah College of Massage Therapy Inc
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