Giao Long Thai Hoang
Chamblee,Ga.
Summary
Detail-oriented professional with extensive experience in salon operations. Known for strong problem-solving skills and exceptional customer service, consistently enhancing customer satisfaction and loyalty through effective communication and adaptability.
Overview
20
20
years of professional experience
Work History
Salon Coordinator
NailShop
Decatur, Georgia
12.2006 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
MNT, ANT,WNT Internship Podiatrist Clinic - Medical Nail
Medi Nail Academy
Tennessee Ridge, TN01-2008
Cosmotologist - Esthetique,Nails,Hair
Georgia Beauty School
Norcross08-2002
Associate of Arts - Business Management
Santa Monica College
Santa Monica, CA05-2000
Skills
- Salon operations
- Customer service
- Customer interaction
- Appointment scheduling
- Point of sale
- Salon software proficiency
- Promotional events
- Team management
- Team leadership
- Organizational skills
- Problem solving
- Adaptability to change
- Relationship management
Timeline
Salon Coordinator
NailShop
12.2006 - Current
MNT, ANT,WNT Internship Podiatrist Clinic - Medical Nail
Medi Nail Academy
Cosmotologist - Esthetique,Nails,Hair
Georgia Beauty School
Associate of Arts - Business Management
Santa Monica College