Mika Hayes
Customer Service Professional
Columbus,OH
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing tasks and looks for opportunities to help others. Dedicated to making guests feel welcome and appreciated.
Overview
5
5
years of professional experience
Work History
Salon Coordinator
Virtue Vegan Salon
Columbus, OH
06.2024 - Current
- Complete scheduling and transactions for all guests.
- Attend to the phone and answer any questions guests might have.
- Maintain the appearance of the salon through cleaning, restocking, and general care to keep the space nice for guests.
- Uphold and enforce salon policies when necessary.
Barista
Starbucks
Fairborn, OH
10.2021 - Current
- Operated a cash register and handled cash transactions accurately.
- Maintained calm demeanor during high-volume periods and special events.
- Interacted with a variety of different customers to ensure satisfaction.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Hairstylist
Salon Lola
Beavercreek, OH
10.2022 - 04.2024
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's needs.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Lead Infant Teacher
Centerville Child Development Center
Dayton, OH
01.2021 - 09.2021
- Responsible for fulfilling the physical and social-emotional needs of infant children, ages 6 weeks to 12 months, including diaper changes, feedings, and activities.
- Wrote lesson plans for each week, entailing the activities and schedule for children.
- Kept a clean work area and sanitized the classroom several times per day.
- Communicated with parents about children's growth in different areas and created new goals to help the child achieve.
Bear Builder
Build-A-Bear Workshop
Dayton, OH
08.2020 - 05.2021
- Restocked different characters, greeted customers, and maintained a clean work area.
- Operated a cash register and accurately handled cash and card transactions.
- Operated stuffer to stuff animals safely and to customers' needs.
- Organized backroom areas to maintain a clean and organized work environment.
Store Attendant
Fruit For All Seasons
Dayton, OH
07.2019 - 08.2020
- Made smoothies to order for each customer while maintaining a clean work environment.
- Restocked food items and supplies needed throughout shifts.
- Operated a cash register and facilitated accurate transactions.
Education
Cosmetology License -
Elite Hair Academy
10.2022
High School Diploma -
Beavercreek High School
05.2020
Skills
- Customer interaction
- Telephone Etiquette
- Appointment Scheduling
- Product and service knowledge
- Salon operations
- Hospitality Environment
- Ohio-licensed cosmetologist
- POS System Operation
- Training Program Development
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementTimeline
Salon Coordinator
Virtue Vegan Salon
06.2024 - Current
Hairstylist
Salon Lola
10.2022 - 04.2024
Barista
Starbucks
10.2021 - Current
Lead Infant Teacher
Centerville Child Development Center
01.2021 - 09.2021
Bear Builder
Build-A-Bear Workshop
08.2020 - 05.2021
Store Attendant
Fruit For All Seasons
07.2019 - 08.2020
Cosmetology License -
Elite Hair Academy
High School Diploma -
Beavercreek High School
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