Giavana Lajoie
Watertown,NY
Summary
At the YMCA Family Center, I excelled in roles requiring exceptional organization and customer service skills. Expert in scheduling and maintaining client accounts, I significantly enhanced office efficiency and client satisfaction. My professional demeanor and adept handling of inquiries underscore my ability to manage tasks and staff with polished efficiency.
Overview
3
3
years of professional experience
Work History
YMCA Receptionist
YMCA Family Center
Watertown, NY
07.2022 - Current
- Responded to inquiries from internal staff members regarding office operations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted with onboarding of new employees by providing orientation information and support.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed company database and ensured the accuracy of contact information.
Education
High School Diploma -
Watertown High School / Homeschooled
Watertown, NY06-2024
Skills
- Scheduling
- Bookkeeping
- Calendar management
- Organization skills
- Staff management
- Phone etiquette
- Professional demeanor
- Professional and polished presentation
- Office equipment operations
children's Mirical network
- I am a part of the children's mirical network and receive financial grants for my extreme health issues .
criminal justice major
- currently majoring in criminal justice
Timeline
YMCA Receptionist
YMCA Family Center
07.2022 - Current
High School Diploma -
Watertown High School / Homeschooled
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