Giavanna Ames
Billerica,MA
Summary
Motivated and enthusiastic college graduate with a Bachelor of Science in Entrepreneurship. Eager to contribute to a dynamic team in a full time role, bringing dedicated work ethic, adaptability, and a hands on approach to support company goals. Committed to delivering value, taking initiative, and becoming a reliable asset in a corporate environment as well as driven to learn quickly and deliver results that go above and beyond. My work experience to date has been in a hospitality setting during the height of the COVID-19 epidemic, and has taught me transferable skills; how to communicate effectively and professionally and keep calm and positive in a fast paced environment.
Overview
6
6
years of professional experience
Work History
Server
Dave and Busters
10.2022 - Current
- Cultivates warm relationships with regular customers.
- Navigate systems to place orders, manage bills and handle complimentary items.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Bus and reset tables to ensure adequate customer experience.
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Investors Services Internship
Putnam Investments
12.2024 - 02.2025
- Interacted daily with financial advisors and individual investors.
- Adhered to legal requirements and utilized product knowledge to facilitate financial and non-financial transactions in a complete and accurate manner.
Hostess
Al Frescas
05.2021 - 09.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
Dunkin Donuts
08.2019 - 03.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Partnering with other Crew and Managers to meet target goals.
- Worked efficiently in a stressful, fast paced environment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Entrepreneurship
University of Massachusetts Lowell
05.2025
Skills
- Adaptable in a fast paced environment
- Ability to Multitask
- Fast Learner & Eager to Learn
- Customer Service Oriented
- Professional Communication Skills
- Proficient in software such as Microsoft Office and Google Business Suite
Timeline
Investors Services Internship
Putnam Investments
12.2024 - 02.2025
Server
Dave and Busters
10.2022 - Current
Hostess
Al Frescas
05.2021 - 09.2021
Dunkin Donuts
08.2019 - 03.2021
Bachelor of Science - Entrepreneurship
University of Massachusetts Lowell
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