Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Giavanna Bottalico

Hammonton,NJ

Summary

Dynamic front desk operations manager with a proven ability to enhance customer satisfaction and support team objectives in fast-paced environments. Exceptional communication and organizational skills facilitate seamless handling of guest inquiries and administrative tasks, ensuring a positive experience for all visitors. Committed to fostering a welcoming atmosphere while efficiently managing daily operations, contributing to the organization's overall success. Recognized for consistently delivering high-quality service and maintaining strong relationships with guests and team members.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Rejuvenation Day Spa
08.2023 - 10.2023

Facilitated seamless guest experiences by efficiently managing front desk operations. Delivered exceptional customer service through effective communication and support regarding spa services. Streamlined appointment bookings and check-in procedures to optimize service delivery.

Waitress

Apron Café
11.2021 - 08.2022

Oversaw the creation of memorable dining experiences by delivering outstanding customer service. Welcomed guests and accurately processed their drink and food orders. Collaborated with kitchen staff to ensure timely and precise order fulfillment while maintaining high presentation standards. Managed meal and beverage delivery to appropriate tables. Monitored guest satisfaction and responded promptly to needs in the dining area. Complied with health code regulations for food safety. Executed shift responsibilities including organizing service stations, preparing silverware, pre-bussing tables, and ensuring cleanliness throughout the dining area.

911 Emergency Dispatcher

Galloway Township police department
03.2023 - 07.2023

Achieved rapid response to emergency and non-emergency calls, enhancing community safety. Streamlined dispatch processes for emergency units, resulting in improved response times. Maintained operational efficiency of police radio dispatch system under stressful conditions.

Waitress/Server

FIREHOUSE BAR and GRILL
10.2023 - Current

Supported high guest satisfaction by delivering attentive dining experiences through quality service. Assisted in providing accurate and well-presented food and beverage orders to guests. Communicated effectively with kitchen staff to maintain order accuracy. Kept dining area clean and organized while addressing guest needs promptly. Followed health code standards in food handling practices. Helped streamline shift operations by managing service station supplies, silverware preparation, and table cleanliness.

Waitress

NO. 79 Bar and Restaurant
07.2022 - 08.2023

Achieved high levels of guest satisfaction by providing exemplary dining experiences through attentive service. Delivered accurate and timely food and drink orders while ensuring quality presentation. Coordinated with kitchen staff to maintain order accuracy and efficiency. Successfully managed meal delivery to enhance guest enjoyment. Proactively addressed guest needs to foster a welcoming atmosphere. Maintained strict adherence to health code standards in food handling. Streamlined shift operations by organizing service areas, preparing silverware, and ensuring cleanliness.

Registered Behavioral Therapist

Amazing Transformations
05.2024 - 06.2025

Monitored client progress through data collection and analysis, enhancing communication, social, and daily living skills in accordance with established behavioral protocols .Achieved successful implementation of ABA interventions by adhering to BCBA treatment plans. Enhanced client skills in communication, self-care, and social interaction through targeted ABA techniques. Contributed to improved client outcomes through effective collaboration and intervention strategies .Analyzed client behavior during therapy sessions to assess progress and evaluate the effectiveness of therapeutic interventions. Implemented individualized therapy approaches for clients facing developmental disabilities and behavioral challenges, utilizing positive reinforcement strategies to promote behavioral improvement. Achieved effective stakeholder communication by providing timely updates to parents and professionals regarding client progress and addressing concerns. Fostered a supportive environment for client development through proactive engagement. Executed intervention techniques to address challenging behaviors, adhering to treatment plan guidelines. Collaborated with BCBA to monitor RBT activities, ensuring adherence to established ethical guidelines.

Achieved positive client outcomes by executing treatment plans designed by BCBAs. Enhanced behavioral support through consistent application of intervention strategies. Contributed to the overall effectiveness of treatment programs by maintaining high standards of care. Engaged with clients in multiple environments, including homes, schools, clinics, and community settings, ensuring responsive care based on individual requirements.

Education

Certificate - IAED Emergency Telecommunicator Course

Public Safety Training of South Jersey
Hammonton, NJ
09.2022

Certificate - 911 NJ Emergency Medical Dispatcher

Public Safety Training of South Jersey
Hammonton, NJ
09.2022

High school diploma - undefined

Cedar Creek Regional High School
Egg Harbor City, NJ
06.2022

Certificate - Phlebotomy

Atlantic County Institute of Technology
Mays Landing, NJ
01.2026

Skills

  • Organizational time strategies
  • Experienced in office management
  • Skilled in Microsoft Word formatting and editing
  • Formatting expertise
  • Therapeutic intervention strategies
  • Skilled in behavior management strategies
  • Hospitality support skills
  • Courteous phone handling
  • Cash reconciliation expertise
  • Fluent in English
  • Food safety practices
  • Retail transaction processing
  • Food service experience
  • Cocktail preparation skills
  • Specialized education expertise
  • HIPAA compliance
  • Crisis management
  • Strong organizational abilities
  • Experience with autism
  • Data management
  • Proficient in computer applications
  • Youth engagement experience
  • Comprehensive patient management
  • Expertise in supporting individuals with developmental disabilities
  • Administrative support experience
  • Multi-line phone management
  • Keyboard proficiency

Certification

  • Emergency Telecommunicator
  • September 2022 to Present
  • An emergency dispatcher, also known as a public safety dispatcher or 911 dispatcher, receives calls from individuals who require emergency services, including police services, fire fighting, and emergency medical service.
  • CPR
  • Cardiopulmonary Resuscitation (CPR) is a combination of chest compressions (pressing on the chest over the heart) and rescue breathing (mouth to mouth resuscitation)
  • Basic Life Support (BLS)
  • September 2022 to September 2024
  • Basic Life Support (BLS) is a level of medical care which is used for patients with life-threatening illnesses or injuries until they can be given full medical care by advanced life support providers.
  • CPR Certification
  • BLS Certification

Languages

English - Fluent

Timeline

Registered Behavioral Therapist

Amazing Transformations
05.2024 - 06.2025

Waitress/Server

FIREHOUSE BAR and GRILL
10.2023 - Current

Front Desk Receptionist

Rejuvenation Day Spa
08.2023 - 10.2023

911 Emergency Dispatcher

Galloway Township police department
03.2023 - 07.2023

Waitress

NO. 79 Bar and Restaurant
07.2022 - 08.2023

Waitress

Apron Café
11.2021 - 08.2022

Certificate - 911 NJ Emergency Medical Dispatcher

Public Safety Training of South Jersey

High school diploma - undefined

Cedar Creek Regional High School

Certificate - IAED Emergency Telecommunicator Course

Public Safety Training of South Jersey

Certificate - Phlebotomy

Atlantic County Institute of Technology
Giavanna Bottalico