Desired Job Title
Front Desk ReceptionistRep/Lasik & Cataract Counselor/Front Office ReceptionistCNA/CaregiverWork Type
Full TimeLocation Preference
On-SiteHybridLocation: San Antonio, TX, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Jessica Frieze
Medical Receptionist
San Antonio,TX
Work Preference
Summary
Dynamic healthcare administration professional with over 8 years of experience in enhancing operational efficiency and patient satisfaction. Expertise in scheduling, data entry, and insurance eligibility verification while upholding the highest standards of patient confidentiality. Proficient in EMR systems and committed to meticulous documentation and effective communication, contributing to seamless operations and exceptional patient care. Strong advocate for continuous improvement in healthcare services, dedicated to fostering a positive environment for both patients and staff ensuring a welcoming atmosphere.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
UT Health Science Center at San Antonio
San Antonio, TX
02.2024 - Current
- Verified patient insurance eligibility and benefits prior to appointments, ensuring accurate coverage confirmation
- Scheduled and confirmed patient appointments with attention to insurance requirements and authorizations
- Collected copayments and balanced cash drawers accurately to support financial processes
- Entered patient data and scanned documents maintaining confidentiality and accuracy
- Delivered excellent customer service to enhance patient experience and reduce dissatisfaction
Rep/Lasik & Cataract Counselor/Front Office Receptionist
Eye Physicians of Long Beach
Long Beach, CA
12.2017 - 01.2024
- Verified patient insurance eligibility and collected payments, ensuring compliance with insurance policies
- Obtained authorizations from insurance companies and physician offices, accurately entering details into patient accounting systems
- Managed high volume of patient calls, routing to appropriate departments with professional phone etiquette
- Prepared and sent medical records to patients and third parties maintaining confidentiality
- Trained new front office staff on insurance verification and office procedures to maintain operational efficiency
- Coordinated office events to support team engagement and communication
- Trained new receptionists on office protocols and software systems for seamless integration.
CNA/Caregiver
Huntington
Huntington Beach, CA
08.2013 - 04.2017
- Provided compassionate patient care including medication reminders and assistance with daily living activities
- Monitored patient vitals and communicated patient needs effectively to healthcare team
- Assisted with patient transfers and feeding while maintaining patient dignity and confidentiality
Education
Medical Assistant - Medial
UEI
Gardena, CA02-2018
High School Diploma -
C4L Academy
Irvine, CA02-2018
Skills
- Insurance eligibility verification
- Access authorization management
- Skilled in discussing patient financial matters
- Healthcare administrative experience
- Detail-oriented data management
- Customer engagement
- Clear verbal communication on calls
- Healthcare terminology
- Experience with EMR implementation
- Efficient data management
- Time management
- HIPAA compliance knowledge
- Meticulous attention to detail
- Experienced with Microsoft Office applications
- Organizational time strategies
Languages
English
Spanish
Timeline
Front Desk Receptionist
UT Health Science Center at San Antonio
02.2024 - Current
Rep/Lasik & Cataract Counselor/Front Office Receptionist
Eye Physicians of Long Beach
12.2017 - 01.2024
CNA/Caregiver
Huntington
08.2013 - 04.2017
Medical Assistant - Medial
UEI
High School Diploma -
C4L Academy