Giavanna Gugino
Tonawanda
Summary
Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Jd sports
Cheektowaga
11.2025 - Current
- Supervised daily operations and ensured smooth workflow in the store.
- Evaluated and performed equipment maintenance to support operational goals.
- Trained new employees on company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed inventory levels and placed orders to maintain stock availability.
- Educated customers about offerings, promotions and pricing to boost sales.
- Trained new employees on company policies, operational procedures, and customer service standards.
Shift Supervisor
Starbucks
Buffalo
02.2023 - Current
- Supervised daily operations and ensured smooth workflow in the store.
- Trained and mentored new baristas on coffee preparation and customer service.
- Managed inventory levels and placed orders to maintain stock availability.
- Conducted staff scheduling and delegated tasks to optimize team performance.
- Monitored quality control of beverages and food items for consistency.
- Collaborated with management to uphold company standards and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
Shift Manager
McDonald's
Tonawanda
02.2023 - 02.2024
- Supervised team members during peak hours to ensure smooth operations.
- Trained new employees on food safety and service standards.
- Managed inventory levels and restocked supplies as needed.
- Handled customer inquiries and resolved complaints promptly.
- Enforced company policies and procedures among staff members.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Sales Associate Manager
American Eagle Outfitters, Inc
tonawanda
06.2022 - 01.2023
- Assisted in training new sales associates on product knowledge and customer service.
- Collaborated with management to implement visual merchandising strategies in store displays.
- Managed inventory levels and organized stockroom to ensure efficient operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported team goals by participating in sales promotions and events effectively.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Education
Tonawanda High School
tonawanda, NySkills
- Leadership
- Problem solving skills
- Customer service
- Team work
- Communication skills
- Positive attitude
- Flexibility
Hobbies
I like to spend time with family
I love to take my dogs for walks and spend time with them
I like going on hikes and being in nature
I like taking vacations
Timeline
Shift Supervisor
Jd sports
11.2025 - Current
Shift Supervisor
Starbucks
02.2023 - Current
Shift Manager
McDonald's
02.2023 - 02.2024
Sales Associate Manager
American Eagle Outfitters, Inc
06.2022 - 01.2023
Tonawanda High School