Giavanna Mezzapeso
Youngstown
Summary
Dedicated professional with strong time management and conflict resolution skills. Successfully oversaw daily operations, fostering team cohesion and ensuring high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Manager
Bruno Bros. Pizza
Youngstown, OH
05.2020 - Current
- Oversaw daily operations to ensure optimal service quality and customer satisfaction.
- Managed staff scheduling, improving shift coverage and employee productivity.
- Implemented cost-control measures to enhance profitability.
- Developed training programs for new hires, fostering team cohesion and performance standards.
- Created and executed various programs to foster community involvement and participation.
- Conducted performance reviews, providing constructive feedback and setting development goals for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Intern
The Butler Institute of American Art
Youngstown, OH
11.2025 - 05.2026
- Assisted with exhibition setup and organization, ensuring compliance with museum standards.
- Conducted research on artwork for cataloging and archival purposes.
- Supported curatorial staff by managing art inventory and documentation processes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
No Degree - History
Youngstown State University
Youngstown, OH05-2027
High School Diploma -
Howland High School
Warren05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Conflict resolution
- Schedule preparation
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Attention to detail
Timeline
Intern
The Butler Institute of American Art
11.2025 - 05.2026
Manager
Bruno Bros. Pizza
05.2020 - Current
No Degree - History
Youngstown State University
High School Diploma -
Howland High School