Giavanna Sarris
Summary
Polite and professional in customer service and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Currently looking for serving/bartending/cashier positions while in and to continue once graduated from nursing school.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Arthur J. Gallagher
09.2021 - 02.2024
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Assisted with customer service support, reviewing and transcribing client messages, auditing and verifying employee core and voluntary benefits, and packaging and shipping employee equipment.
Sandwich Maker/Retail Sales Associate Cashier
Ampersandwich
06.2022 - 09.2022
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Hostess
Jim N Nicks Bar-B-Q
06.2021 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Portrait Photographer/Crew Team Member
Iron City Studios
05.2020 - 08.2020
- Enhanced client satisfaction by providing high-quality portrait photography services tailored to their specific needs.
- Increased studio revenue by consistently delivering exceptional portraits that exceeded client expectations.
- Built a loyal customer base through effective marketing strategies and word-of-mouth referrals, resulting in repeat business.
- Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
Education
Associate Degree in Nursing - Nursing
Jefferson State Community College
Birmingham, AL05.2025
Associate Degree in Nursing - Nursing
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Helena High School
Helena, AL06.2020
Skills
- Call Center Operations
- Payment Processing
- Service Recommendations
- Customer Service
- BLS Certified
- Communication skills
Certification
- BLS certified
Hobbies
I have an avid interest in music, painting, and a recent interest in yoga.
Additional Information
Currently a full time student enrolled in the Jefferson State Community College School of Nursing. Thus far, completed Med Surg clinical rotations at UAB Highlands and St. Vincent's east, UAB Medical West, along with specialized days at Kirklin Clinic of UAB, Children's of Alabama and UAB Main. Completed skill validations on IV therapy, wound care, NG tube insertion and therapy, sterile procedure of Foley catheter insertion and removal, medication administration, vital signs, and head to toe assessment.
Timeline
Sandwich Maker/Retail Sales Associate Cashier
Ampersandwich
06.2022 - 09.2022
Call Center Customer Service Representative
Arthur J. Gallagher
09.2021 - 02.2024
Hostess
Jim N Nicks Bar-B-Q
06.2021 - 08.2021
Portrait Photographer/Crew Team Member
Iron City Studios
05.2020 - 08.2020
Associate Degree in Nursing - Nursing
Jefferson State Community College
Associate Degree in Nursing - Nursing
The University of Alabama
High School Diploma -
Helena High School
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