Giavonna Funches
Victoria Independent School District
Victoria,USA
15
years of professional experience
Resourceful and detail-oriented management professional with 10 years of experience in customer-facing roles, including branch management and dispatching. Skilled in customer service, office management, and data entry. Proven track record of improving employee retention rates and maintaining strong relationships with clients.
Work History
Transportation Specialist
11 Months- Safely transport passengers while adhering to established safety procedures and transportation regulations.
- Plan efficient routes to ensure timely and reliable service.
- Assisted passengers with professionalism and courtesy, addressing questions or concerns effectively.
- Conducted vehicle inspections and documented maintenance activities to maintain operational readiness.
- Maintain accurate transportation logs and service documentation.
Branch Manager/Customer Service Representative
9 Years 7 Months- Managed daily branch operations while supervising and supporting employees in a fast-paced customer service environment.
- Handled over 50 inbound customer calls daily, resolving inquiries and scheduling appointments while maintaining professionalism and empathy.
- Resolved customer concerns and escalated issues by actively listening, identifying solutions, and ensuring timely follow-up.
- Maintained confidential customer records by accurately documenting interactions and updating account information across multiple computer systems.
- Cultivated strong customer relationships through exceptional service, leading to increased repeat business and long-term client retention.
- Implemented workplace safety procedures and trained employees, contributing to zero workplace accidents during tenure.
- Introduced employee recognition initiatives that improved morale and increased employee retention.
- Coordinated multiple priorities, consistently meeting operational deadlines and service expectations.
Senior Customer Service Representative
2 Years- Coordinated dispatch operations for a fleet of 30 tow trucks using multiple web-based systems to prioritize emergency service requests.
- Assisted multiple customers each week by providing calm, professional support during stressful roadside situations.
- Verified customer information, scheduled drivers, documented service requests, and maintained accurate dispatch records.
- Communicated effectively with customers, drivers, commercial accounts, and law enforcement agencies to ensure timely service delivery.
- Processed customer payments accurately while maintaining financial documentation and transaction records.
Customer Service Representative
2 Years 3 Months- Responded promptly to customer requests and dispatched a team of 20 drivers to provide timely roadside assistance.
- Answered customer calls daily while providing professional service and resolving customer inquiries.
- Updated customer information, documented service interactions, and maintained accurate records in company systems.
- Processed cash, check, and credit card transactions while consistently meeting company accuracy standards and successfully passing internal audits.
- Demonstrated professionalism, empathy, and effective communication while assisting customers experiencing stressful situations.
Skills
Accurate transaction records management
Customer Service
Managing customer accounts
Crisis management
Communication
Active listening
Microsoft Office Suite
Data Entry
POS Systems
Payroll
Office Management
Multi-Line Phone Systems
Time management
Typing
Accounts Payable/Receivable
Timeline
Transportation Specialist
Victoria Independent School District
09.2025 - CurrentRead More
Branch Manager/Customer Service Representative
TRULY NOLEN PEST CONTROL
01.2016 - 08.2025Read More
Senior Customer Service Representative
QUALITY TOWING
01.2014 - 01.2016Read More
Customer Service Representative
UNITED TOWING
08.2011 - 11.2013Read More