Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Giavonna Jaffer

Henderson,Nevada

Summary

Driven and customer-focused professional with a proven track record at Morton's The Steakhouse and The Royal Britannia, excelling in customer service and multitasking. Skilled in reservation management and issue resolution, I have enhanced dining experiences and efficiently resolved guest concerns, contributing to significant staff development and productivity improvements. Demonstrates reliability and exceptional interactive communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess/Busser/Food Runner

The Royal Britannia
01.2024 - 06.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess

Morton's The Steakhouse
02.2023 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

FOH Support (Front Of House Support)

Slater's 50/50
06.2022 - 02.2023
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.

Trainer/Baker/Cashier

Crumbl Cookies
09.2021 - 06.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Greeted customers entering store and responded promptly to customer needs.

Education

UNLV
Las Vegas, NV
08.2023 - 8 2024

High School Diploma -

Cimarron Memorial High School
Las Vegas, NV
05.2023

Skills

Reliability and punctuality

Customer service expertise

Effective Multitasking

Patience and Empathy

Phone Etiquette

Interactive communication skills

Reservation Management

Work Ethic and Integrity

Cash Handling

Professionalism and Courtesy

Basic Math Competence

Issue Resolution

Certification

  • Food Handlers Safety Card.

Timeline

Hostess/Busser/Food Runner

The Royal Britannia
01.2024 - 06.2024

UNLV
08.2023 - 8 2024

Hostess

Morton's The Steakhouse
02.2023 - 09.2023

FOH Support (Front Of House Support)

Slater's 50/50
06.2022 - 02.2023

Trainer/Baker/Cashier

Crumbl Cookies
09.2021 - 06.2022

High School Diploma -

Cimarron Memorial High School

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Giavonna Jaffer