Giavonni Allen
Las Vegas,NV
Summary
Customer-oriented Supervisor with 10 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in medical industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Experienced in steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Supervisor
HCA Physician Services Group
Las Vegas , Nevada
2019.12 - 2023.10
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Front Desk Supervisor
NVSCC
Las Vegas , Nevada
2015.03 - 2019.11
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Computed balances, totals or commissions to support accounting team.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Insurance Verification Coordinator, Front Office
Westfield Eye Center
Las Vegas , NV
2012.01 - 2015.02
- Prepared correspondence for appeals when necessary due to denied claims.
- Advised customers about their benefits packages, deductibles, copays.
- Collaborated with internal departments such as billing and coding teams.
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
- Inputted patient data into system to ensure accuracy of demographic information.
- Maintained up-to-date knowledge of changes in insurance policies, procedures, and regulations.
- Provided customer service support to answer inquiries from health care providers regarding insurance verification issues.
- Managed workflow queues to prioritize tasks based on urgency and importance.
- Assessed eligibility criteria for various types of coverage plans.
- Cross-referenced multiple databases to obtain up-to-date information.
- Identified errors or omissions in submitted paperwork prior to processing.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Education
Certified Medical Assistant - Medical Assisting
The Academy of Healing Arts
Las Vegas, NV2010-09
High School Diploma -
Chaparral High School
Las Vegas, NV2008-06
Skills
- Data Analytics
- Business Development
- Process Improvement
- Staff Management
- Complex Problem-Solving
- Employee Motivation
- Goal-Oriented
- Processes and procedures
- Operations Management
- Schedule development
References
References available upon request.
Timeline
Supervisor
HCA Physician Services Group
2019.12 - 2023.10
Front Desk Supervisor
NVSCC
2015.03 - 2019.11
Insurance Verification Coordinator, Front Office
Westfield Eye Center
2012.01 - 2015.02
Certified Medical Assistant - Medical Assisting
The Academy of Healing Arts
High School Diploma -
Chaparral High School
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