Giavonnie Burroughs
Roosevelt,New York
Summary
Accomplished Mental Health Counselor with a proven track record at Federations of Organization, enhancing patient wellness through expert treatment planning and effective crisis intervention. Excelled in building rapport, leading to a significant reduction in intervention needs. Skilled in clinical documentation and individual counseling, achieving high client satisfaction and progress.
Overview
6
6
years of professional experience
Work History
Mental Health Counselor
Federations of Organization
06.2023 - Current
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
Direct Support Professional
Epic Health Services
03.2021 - 04.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
NetTel USA
01.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Licensed Practiced Nurse - Practical Nursing
Hunter Business School
3601 Hempstead Turnpike, Levittown, NY 1175611.2025
High School Diploma -
Hempstead High School
201 President Street, Hempstead, NY 1155006.2015
Skills
- Treatment Planning
- Building rapport
- Individual Counseling
- Crisis Intervention
- Suicide Prevention
- Clinical Documentation
Timeline
Mental Health Counselor
Federations of Organization
06.2023 - Current
Direct Support Professional
Epic Health Services
03.2021 - 04.2023
Customer Service Representative
NetTel USA
01.2019 - 02.2020
Licensed Practiced Nurse - Practical Nursing
Hunter Business School
High School Diploma -
Hempstead High School
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