Gibdel Green
Teleperformance USA
Miami Gardens,FL
2
Languages
8
years of professional experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Customer Service Representative
1 Year 10 Months- Handled bilingual customer calls for Concentrix using Spanish and English
- Resolved billing, service, and account questions through CRM systems
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Documented customer interactions and case notes in contact center tools
- Adhered to company policies and procedures regarding customer service standards.
Customer Service Representative
6 Years 7 Months- Handled bilingual customer calls for Concentrix using Spanish and English
- Resolved billing, service, and account questions through CRM systems
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Documented customer interactions and case notes in contact center tools
- Adhered to company policies and procedures regarding customer service standards.
Education
High School Diploma
Skills
Credit card servicing
Dispute resolution
Account verification
CRM systems
Bilingual communication
Inbound and outbound calling
Problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance USA
06.2023 - 04.2025Read More
Customer Service Representative
Concentrix
11.2016 - 06.2023Read More
Adventist School
High School Diploma
Read More