Kimberly McKell
Salt Lake City,UT
Summary
Financial services professional with experience in fraud investigations, credit card dispute resolution, brokerage client servicing, and mortgage operations. Skilled in identifying operational risk, analyzing account activity, and resolving complex cases while maintaining regulatory compliance and strong client experiences.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Brokerage Customer Service Representative
Wells Fargo
01.2024 - Current
- Research account activity, resolve transaction inquiries, and support brokerage clients while ensuring regulatory compliance.
- Analyze account activity across multiple internal systems and document case details accurately.
Real Estate Investor & Wholesaler
Pegasus EFX
01.2023 - Current
- Research investment opportunities and coordinate transactions with agents, buyers, and title companies.
Owner & Property Manager
Airbnb
01.2023 - Current
- Manage short-term rental operations and maintain continuous Superhost status with 5-star ratings for 2.5+ years.
Financial Crimes / Fraud & Claims Specialist IV
Wells Fargo
01.2018 - 01.2024
- Investigated 50–70 fraud and credit card dispute cases monthly and mitigated financial risk.
- Maintained 96% compliance rating through strong documentation and adherence to regulatory procedures.
Foreclosure Specialist / Notary
Select Portfolio Services
01.2013 - 01.2018
- Processed and notarized foreclosure documentation for 500+ mortgage cases annually with full regulatory accuracy.
- Coordinated with attorneys, financial institutions, and servicing teams to ensure timely case resolution.
- Notarized 50–100 foreclosure documents daily with perfect accuracy.
Printing & Copy Services
01.1990 - 01.2013
- Managed high-volume commercial printing operations delivering customized print solutions for business and government clients.
- Oversaw State of Utah government print account valued at $165K+ annually and coordinated proofs, approvals, and production.
- Supervised production workflows and staff while improving operational efficiency and client satisfaction.
Education
High School Diploma -
Chaparral
Las Vegas, NV06-1990
Skills
- Operational Risk Identification; Fraud Detection & Prevention; Claims & Credit Card Dispute Resolution; Brokerage Client Service; Mortgage & Foreclosure Documentation; Regulatory Compliance; Customer Authentication; Case Investigation; Process Improvement; Operational Controls; Cross-Functional Collaboration
- Fraud & Claims Investigations; Credit Card Dispute Resolution; Brokerage Account Servicing; Operational Risk Mitigation; Regulatory Compliance & Documentation; Customer Authentication & Identity Verification; Mortgage & Foreclosure Processing
Accomplishments
- Maintained 96% compliance rating in high-volume fraud investigation environment.
- Achieved continuous Airbnb Superhost status with 5-star ratings for 2.5+ years.
- Managed State of Utah government print account valued at $165K+ annually.
- Notarized 50–100 foreclosure documents daily with perfect accuracy.
Certification
License Life and Health Insurance Agent, Texas and Utah
Notary Public / Loan Signing Agent, Texas and Utah
Timeline
Brokerage Customer Service Representative
Wells Fargo
01.2024 - Current
Real Estate Investor & Wholesaler
Pegasus EFX
01.2023 - Current
Owner & Property Manager
Airbnb
01.2023 - Current
Financial Crimes / Fraud & Claims Specialist IV
Wells Fargo
01.2018 - 01.2024
Foreclosure Specialist / Notary
Select Portfolio Services
01.2013 - 01.2018
Printing & Copy Services
01.1990 - 01.2013
High School Diploma -
Chaparral