Gibran Azan
Syracuse,NY
Summary
Amicable Clerical Coordinator with commitment to excellence and more than 4 years of experience. Effective individual with pleasant voice promoting extensive knowledge of administrative focused medical workplace needs.
Overview
1
1
year of professional experience
Work History
Phone Operator
Crouse Medical Practice
11.2023 - Current
- Gathered customer information and promptly input data into computer system.
- Assisted over 130 customers daily by answering questions and transferring to appropriate departments.
- Processed customer calls by accurately logging all pertinent information with MedEnt.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Emergency Department Registrar
Upstate University Hospital
10.2022 - 10.2023
- Assisted physicians with obtaining vital diagnostic tests results quickly through timely submission of lab requisitions.
- Contributed to a positive working environment by actively participating in training sessions and team meetings focused on continuous improvement of emergency department operations.
- Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Collaborated closely with multidisciplinary teams to provide exceptional patient care during emergencies.
Education
Associate of Arts - General Studies
South Florida State College
Avon Park, FL01.2019
Skills
- Building rapport
- Customer Needs Assessment
- Typing Skills
- Proficient in Epic (Super User)
- Proficient in MedEnt (Super User)
- Team Collaboration
- Clear Communication
- Customer Service
Timeline
Phone Operator
Crouse Medical Practice
11.2023 - Current
Emergency Department Registrar
Upstate University Hospital
10.2022 - 10.2023
Associate of Arts - General Studies
South Florida State College
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