Gibran Holloway
Corona
Summary
Accomplished field technician with 15 years of experience in servicing and installing low voltage systems, security systems, and access control solutions across various industries, including retail, education, and healthcare. Proven track record in enhancing operational efficiency and customer satisfaction through exceptional service and effective troubleshooting strategies. Skilled in managing service calls and ensuring compliance with industry standards, consistently delivering high-quality results.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Field Service Technician
ASSA ABLOY Group
02.2025 - Current
- Install and service access control systems in hospitals and senior living.
- Help customers resolve hardware and software issues over the phone.
- Create custom databases based on the customers' needs.
Service Technician
Tillys
01.2019 - 02.2025
- Responsible for servicing low voltage equipment across Tilly's retail locations, ensuring optimal functionality and minimal downtime.
- Service low voltage equipment for all Tilly's retail stores nationwide.
- Respond to service tickets and resolve issues over the phone or schedule a vendor as needed.
- Service commercial displays, audio equipment, cameras, traffic counters, point-of-sale devices, phones, and data systems.
- Travel to local stores using company van and fly out of state to service stores nationwide.
- Maintain company laptop, vehicle, cell phone, credit card, and gas card.
Field Technician
Tiburon Telecommunications
01.2016 - 12.2019
- Installed and serviced electrical and low voltage systems in educational and healthcare facilities, ensuring compliance with industry standards.
- Installed and serviced electrical and low voltage systems in schools and hospitals.
- Access control, televisions, projectors, internet, phones, PA systems, time clocks, and nurse call systems.
- Worked a flexible schedule to meet client needs.
Field Technician
IE Alarm Systems
01.2010 - 12.2016
- Install/service security, access control, fire alarms, and cameras for Riverside County
- Understand building and fire codes and pass inspections.
- Pickup service calls and on-call duties.
Education
Career Diploma - Electrician
Penn Foster College
Anaheim, CA12.2009
Skills
- Low Voltage Systems
- Maintained a high customer satisfaction rating through exceptional service and support
- Access Control
- Audio/Video Installation
- Security Systems
- Fire Alarm Systems
- Troubleshooting
- Electrical Installation
- Problem Solving
- Computer Networking
- Telecommunications
- Available for travel and flexible scheduling to meet client needs
- Successfully serviced low voltage equipment for Tilly's retail stores nationwide, enhancing operational efficiency
Timeline
Field Service Technician
ASSA ABLOY Group
02.2025 - Current
Service Technician
Tillys
01.2019 - 02.2025
Field Technician
Tiburon Telecommunications
01.2016 - 12.2019
Field Technician
IE Alarm Systems
01.2010 - 12.2016
Career Diploma - Electrician
Penn Foster College
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