Summary
Overview
Work History
Education
Skills
Awards
Community Service
Extracurricular Activities
Affiliations
References
Timeline
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Gibson Marable

Austin,TX

Summary

Dependable professional who possesses a background in parking lot operations. Learns new processes and always assists team members. Quickly and smoothly resolves conflicts to maintain reputation for excellence. Previously a dynamic Guest Services Associate with a proven track record at multiple hotels, excelling in customer service and parking expertise. Recognized for exceptional communication and problem-solving skills, consistently enhancing guest experiences. Committed to maintaining high standards of service and operational efficiency, ensuring customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Guest Services Associate/Valet (3 Years)

SP+ and Hyatt Place
Colorado Springs, CO
10.2022 - 07.2025
  • Worked as Guest Services Associate/Valet while living and attending University full time in Colorado Springs
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.
  • Communicated regularly with management about any issue that could affect the level of service provided to customers.
  • Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Managed the flow of traffic around the property by directing cars to available spaces.
  • Greeted customers and opened doors for them upon arrival.
  • Provided leadership during times of organizational change or crisis situations.
  • Assisted customers with their luggage to and from their vehicles.
  • Ensured payment was collected from customers before returning keys or releasing vehicles.

Guest Services Associate/Valet (3 Months)

Parking Management Company, The Omni Hotel
Austin, TX
05.2022 - 08.2022
  • Worked as Guest Services Associate/Valet at the Omni Hotel, Downtown Austin Summer of 2022 in between semesters at University.
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.
  • Communicated regularly with management about any issue that could affect the level of service provided to customers.
  • Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Managed the flow of traffic around the property by directing cars to available spaces.
  • Greeted customers and opened doors for them upon arrival.
  • Assisted customers with their luggage to and from their vehicles.
  • Attended staff meetings as required by management.
  • Followed company policies related to guest satisfaction standards and procedures.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.
  • Performed miscellaneous job-related duties as assigned by supervisor.

Merchandise Department Warehouse Worker (3 Years)

True Grit Management and Talent Agency
Austin, TX
06.2018 - 08.2021
  • Worked in Merchandise Department Warehouse
  • Operated scanners, computers, and other equipment to print shipping labels, and track orders.
  • Inspected outgoing merchandise for damage or discrepancies.
  • Assembled orders according to customer requests.
  • Performed cycle counts to maintain accurate inventory records.
  • Processed returns of defective merchandise as required.
  • Maintained stock levels in accordance with company policies.
  • Provided assistance in loading and unloading containers from trucks and pallets.
  • Organized warehouse space for efficient storage of products.

Education

Bachelor of Arts - Visual And Performing Arts, 𝘤𝘶𝘮 𝘭𝘢𝘶𝘥𝘦

University of Colorado
Colorado Springs
05-2025

Skills

  • Effective and interpersonal communication
  • Video production, pre-production planning, post-production editing, narrative development
  • Photography
  • Computer literacy (video editing, PowerPoint, etc)
  • Parking expertise
  • Valid Driver's license
  • Creativity
  • Problem-solving capacity
  • Physical fitness
  • Dependability and time management
  • Positive attitude and eagerness to complete assigned tasks
  • Customer service excellence
  • Efficient work ethic
  • Attention to detail

Awards

Won Annual UCCS Student Film Festival “Best Overall” award for the Music Video “Raise One” (May 2025)

"Outstanding Undergraduate Student" award given to the top graduating student in his/her department (April 2025)

Nominated for Annual UCCS Student Film Festival award for the short film “Script” (May 2022)

St. Andrew's Episcopal School "Silver Service" award for exceptional community service (May 2017)

Community Service

60+ hours of Community service for these organizations: St. Andrew’s Episcopal School (2015-2017), Boneshaker Project (2015-2018), Inside Books Project (2018-2019), St. James School (2015-2016), El Buen Samaritano (2015-2017)

Extracurricular Activities

Prejudice Awareness Peer Leadership Organization (PAPLO) (2015-2016).

Led several school-wide presentations on diversity and attended diversity conference at Gus Garcia Young Men’s Leadership Academy (2016).

Duke Tip Talent Search Qualifier (2016): Scored in the 98th percentile in Language Skills.

Peer Mentoring Club  (2016-2017): Led schoolwide presentations about the importance of helping others as well as met with other club members and collaborated to make our school a better place.

Affiliations

  • Digital music and video production, creating music and video projects from the ground up for friends and professionals
  • Physically active and participant in 5k races (Run for the Water, Turkey Trot), working out, and other outdoor activities.
  • Participate in competitive film festivals and showcases across the country

References

References available upon request.

Timeline

Guest Services Associate/Valet (3 Years)

SP+ and Hyatt Place
10.2022 - 07.2025

Guest Services Associate/Valet (3 Months)

Parking Management Company, The Omni Hotel
05.2022 - 08.2022

Merchandise Department Warehouse Worker (3 Years)

True Grit Management and Talent Agency
06.2018 - 08.2021

Bachelor of Arts - Visual And Performing Arts, 𝘤𝘶𝘮 𝘭𝘢𝘶𝘥𝘦

University of Colorado

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