Gibson Ussery
Houston
Summary
Results-driven Employee with expertise in workplace safety and operations monitoring. Proven ability to implement process improvements, enhance quality control, and train staff to optimize service delivery.
Overview
3
3
years of professional experience
Work History
Shift Lead
JJ's Car Wash
Friendswood, TX
08.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained team members on car wash procedures, safety protocols, and customer service standards.
- Implemented process improvements that enhanced operational efficiency and reduced wait times for customers.
- Coordinated scheduling and task assignments to optimize staff utilization during peak hours.
- Monitored equipment performance, performing routine maintenance to minimize downtime and enhance reliability.
- Assisted in inventory management, tracking supplies and ensuring adequate stock levels for operations.
- Resolved customer complaints effectively, maintaining high satisfaction rates through prompt issue resolution.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Applied Science - PTECH
College of The Mainland
Texas City, TX08-2026
Skills
- Workplace safety
- Conflict resolution
- Rules enforcement
- Operations monitoring
- Quality control
- Daily reporting
- Decision-making capacity
- Problem-solving
- Staff education and training
- Professional appearance
- Quality inspections
Timeline
Shift Lead
JJ's Car Wash
08.2023 - Current
Associate of Applied Science - PTECH
College of The Mainland