Olivia Griffin
Riverview
Summary
Dynamic Shift Lead with a strong focus on employee training, effective communication, and customer service excellence. Known for driving team motivation and resolving conflicts, contributing to improved operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Lead
Rita's Italian Ice & Custard
Wimauma
03.2024 - Current
- Supervised daily operations, ensuring smooth service during peak hours.
- Trained new team members on customer service and product preparation techniques.
- Coordinated team efforts to foster a welcoming environment for customers.
- Prepared various menu items, ensuring quality and consistency in presentation.
- Monitored equipment functionality, reporting issues to maintain operational standards.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reinforced rules to promote superior employee performance.
- Evaluated employee performance and delivered constructive feedback to enhance skills.
- Instructed staff on upselling techniques to improve overall sales.
Bagger
Publix
Lithia
02.2025 - 09.2025
- Assisted customers by efficiently bagging groceries at check-out.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Ensured cleanliness and organization of bagging area and supplies to enhance customer experience.
- Collaborated with cashiers to ensure smooth and quick transactions.
- Provided support during busy hours to enhance customer service experience.
- Resolved customer inquiries about products and store policies to provide accurate information and support.
- Trained new staff on bagging techniques and store procedures to improve service quality.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Welcomed customers entering the store with a warm smile and friendly demeanor.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL05-2029
Medical Assistant -
U.S. Career Institute
Online 08-2026
Skills
- Shift leadership
- Staff supervision
- Employee training
- Team motivation
- Workplace safety
- Operational efficiency
- POS system operation
- Effective communication
- Customer service focus
- Problem solving
- Conflict resolution
- Workplace professionalism
- Motivational leadership
- Positive attitude
Languages
Spanish
Limited
Timeline
Bagger
Publix
02.2025 - 09.2025
Shift Lead
Rita's Italian Ice & Custard
03.2024 - Current
Bachelor of Science - Biomedical Sciences
University of South Florida
Medical Assistant -
U.S. Career Institute