Gicela Perez
Danbury,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Bank Teller
Union Savings Bank
10.2022 - 02.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Sold and cross-sold bank products to new and existing customers.
- Counted, verified and handled bank deposits and armored car transactions.
customer service supervisor
Stop and Shop
03.2017 - 10.2020
- Led and supervised 15-20 customer service representatives, and cashiers; conducted one-on-one sessions regarding performance
- Balanced cash drawers and maintain money in the registers throughout the day.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
apparel sales ASSOCIATE
Sierra trading post
11.2019 - 01.2020
- Greeted customers and provided knowledge and advice on clothing decisions and purchases
- Oversaw the operations of product inventory cash register, training new employees, fitting rooms, and product deliveries.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
Education
Werace
Danbury,CT 06.2022
Skills
- Good at solving situations
- Fast learner and always looking to learn more
- Great at interacting with other co-workers
- Excellent multi-tasker
- Professionalism and Courtesy
- Money Handling
- Sales and Cross-Selling
- Customer Relationship Building
- Bilingual in Language
- Deposit and withdrawal management
- Cash counting
Activities
- I love crafting; enjoy making jewelry. Always try to make jewelry in a way where it describes the person who wears it. want to learn how to make different kinds of jewelry.
- Learn how to crochet.
Timeline
Bank Teller
Union Savings Bank
10.2022 - 02.2024
apparel sales ASSOCIATE
Sierra trading post
11.2019 - 01.2020
customer service supervisor
Stop and Shop
03.2017 - 10.2020
Werace