Gicelle Lopez
Auburn
Summary
Dynamic and dedicated professional with experience at The Home Depot, excelling in customer service and money handling. Proven ability to enhance guest experiences through effective communication and teamwork. Recognized for promoting store loyalty programs and fostering community engagement, showcasing adaptability and a commitment to safety in all roles.
Overview
2
2
years of professional experience
Work History
Cashier/Sales Associate
The Home Depot
Auburn
01.2025 - Current
- As a Home Depot cashier, I provide excellent customer service by greeting customers, processing transactions, and handling payments accurately.
- I assist with product inquiries, process returns and exchanges, and keep the checkout area clean and organized.
- I also promote store loyalty programs and work closely with my team to ensure smooth store operations while following safety protocols.
- Strong communication, attention to detail, and multitasking are key skills I use in my role.
Front Desk
Goldfish Swim School
Montgomery
02.2024 - 12.2024
- As a Front Desk Representative at Goldfish Swim School, I manage customer interactions both in person and over the phone, promote swim programs, and ensure a seamless enrollment process for clients.
- My key responsibilities include providing detailed information about lessons and pricing, resolving customer concerns, and maintaining a welcoming front desk environment.
- I handle incoming calls, make outbound calls to encourage sign-ups, and follow up with previous clients to promote re-enrollment.
- I coordinate with swim instructors to ensure smooth class transitions, and I played a key role in promoting special events and swim camps, contributing to increased community engagement.
Lifeguard
YMCA of Greater Montgomery
Montgomery
11.2022 - 02.2024
- As a lifeguard, my primary responsibility is ensuring the safety of all swimmers by vigilantly monitoring the pool area, preventing accidents, and responding promptly to emergencies.
- I maintain a constant watch over the water and pool deck, enforce safety rules, and provide first aid and CPR when necessary.
Education
High school diploma -
Loveless Academic Magnet Prog High School
Montgomery, AL05.2024
Associate Degree in Nursing - Nursing
Southern Union State Community College
Opelika, ALSkills
- Team collaboration
- Call response and transfer
- Money handling
- Store policies understanding
- Adaptability
- Guest inquiries
Languages
Spanish
Native/ Bilingual
Timeline
Cashier/Sales Associate
The Home Depot
01.2025 - Current
Front Desk
Goldfish Swim School
02.2024 - 12.2024
Lifeguard
YMCA of Greater Montgomery
11.2022 - 02.2024
High school diploma -
Loveless Academic Magnet Prog High School
Associate Degree in Nursing - Nursing
Southern Union State Community College
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